Remote IT Tech Lead: Sprinklr & NLP Solutions

IT Tech Lead (Senior Developer) – Sprinklr

France / 100% full remote · Full-time · All contracts

Ref: TRDI-RIB-001

We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in contact center and chatbot platforms such as Sprinklr to lead our initiatives. The ideal candidate combines technical acumen with strategic thinking to design, develop and maintain solutions that enhance user engagement and streamline operations.

Your role & responsibilities

• Lead the technical delivery of the contact center email management solution, from conception to deployment.
• Collaborate with stakeholders to define strategy and objectives.
• Mentor and guide the development team to ensure adherence to best practices.

Design & Development

• Define, develop and deploy solutions using platforms such as Sprinklr and Dialogflow.
• Integrate chatbots with CRM and other business systems for seamless workflows.
• Ensure chatbot designs are user-centric and aligned with business goals.

Optimization & Maintenance

• Monitor performance and implement improvements to enhance the user experience.
• Debug, troubleshoot and resolve issues promptly.
• Regularly update solutions to accommodate new features and functionalities.
• Work closely with product managers, UX/UI designers and data analysts to ensure solutions meet user needs.
• Liaise with vendors and platform providers to stay up to date on the latest tools and features.

Documentation & Training

• Maintain comprehensive documentation of the technical architecture and configurations.
• Provide training and support to internal teams on chatbot operation and maintenance.

Your profile

Technical skills

• Deep expertise in contact center platforms such as Sprinklr, for both chatbot and telephony.
• Experience with APIs, webhooks and system integrations.
• Familiarity with AI/ML concepts related to Natural Language Processing (NLP).

Professional experience

• 7+ years in IT roles, including 3+ years leading technical teams.
• Proven experience defining, developing and deploying contact center solutions on Sprinklr.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with Agile methodologies and project management tools.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects in parallel and deliver on time.

Education

• Bachelor's or Master's degree in Computer Science, Information Technology or a related field.