Remote in France or Hybrid in Bordeaux/Paris

Remote in France or Hybrid in Bordeaux/Paris

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Full-Time

Senior Customer Success Manager

Currently in a fast-growing phase, we are looking to expand the Customer Success team with a Senior CSM.

The company

Comeen is a leading workplace experience platform designed to revolutionize the way teams interact, collaborate, and thrive in modern work environments.We empower companies to create seamless and engaging workplace experiences for their employees, leveraging advanced technologies for a connected and productive workforce.We help 300+ companies in 42 countries to enhance workplace productivity, experience, and communication.We work with world-class companies, from medium-sized to Fortune 500, such as Veolia, Colgate, Auchan, Sanofi or Carrefour.We are a distributed team of 25+ Comeeners and we have offices in France and in the US.

The job

We’re seeking a passionate and experienced Customer Success Manager to help our customers maximize the value of Comeen. As a Senior CSM, you’ll be the trusted advisor for our clients, ensuring their success and satisfaction with our platform while driving retention and growth.

Key responsibilities:

• Onboarding & Training: Guide new customers through a smooth onboarding process, providing training to help them adopt and benefit from Comeen’s solutions.
• Customer Engagement: Build and nurture relationships with key stakeholders, acting as their main point of contact for strategic guidance and issue resolution.
• Conduct QBRs: regular check-ins, and other customer-facing activities to ensure customer satisfaction, identify areas for improvement, and provide proactive support
• Advocacy & Feedback: Be the voice of the customer within Comeen, sharing insights to help improve our product and services.
• Problem-Solving: Collaborate with our Product and Support teams to address customer challenges promptly and effectively.

As soon as possible

What you bring:

• Experience: 3-5 years in Customer Success, Account Management, or a related role in SaaS or tech environments.
• Skills: Strong communication, relationship-building, and problem-solving skills.
• Customer-Centric: A passion for understanding and exceeding customer needs.
• Tech-Savvy: Comfort with cloud solutions and workplace tools like Google Workspace.
• Languages: Fluent in English and French; proficiency in other European languages is a bonus.

Salary based on experience and qualifications.

What we offer:

A strong culture of remote work (we did not wait for COVID).

Great offices in Paris and Bordeaux

Modern tools to be efficient

Restaurant vouchers with Swile usable everywhere and every day. 10€/days worked, covered at 60%.

2 to 3 offsites per year to gather everyone in the same place

250 euros towards the purchase or repair of a bicycle/electric scooter (Fond de Mobilité Durable)

Comeen covers 100% of your health insurance

Send your application to