Remote Fullstack AI Care Engineer - Customer Copilot

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

This role offers remote work flexibility with in-person collaboration, and opportunities to mentor teammates while shaping product direction through collaboration with product and