Remote Full-Stack AI Support Engineer & Care Expert Copilot

Alan is seeking a senior software engineer to build scalable AI‑driven customer support systems powering more than 1M members. You will design backend and frontend features, craft the cockpit tooling for human agents, and help drive quality and reliability across deployments.

You will mentor junior engineers, collaborate with product and design teams, and shape the technical direction with a strong emphasis on maintainability and performance. Remote-friendly with in-person collaboration valued.