Relationship Manager, Priority Clients

Job Summary

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high‑profile clients to drive business growth and meet the bank’s strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth And Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest‑growing markets. Our client continuum spans from Mass Retail to Affluent, including high‑net‑worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment.

Implementation and Oversight

• Conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• Foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/branch manager/PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.
• Participate in marketing and promotional activities for customer acquisition.
• Source and call on individual prospects.
• Provide quality, efficient after‑sales services.
• Manage anti‑attrition and retention of clients.
• Organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• Solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• Compliance with all applicable money laundering prevention procedures and report any suspicious activity to the Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Strategy, Business and Processes

Responsibilities that are related to the development and implementation of a strategy include awareness and understanding of the Group’s business strategy and model appropriate to the role. Responsibilities related to the delivery of business and/or financial objectives and reference the processes for which the Role Holder is responsible as per the Operational Risk Framework definition of first/second line.

Our Ideal Candidate

• 4+ years experienced Relationship Manager within banking, focused on acquiring and managing Priority/HNW individual clients.
• Strong technical knowledge of consumer banking and wealth products (Treasury, Equities, Funds, Insurance, etc.) and can deliver professional, consultative financial analysis to meet client needs.
• Combination of a strong sales and acquisition mindset with disciplined portfolio management, anti‑attrition and retention.
• Consistently demonstrates high ethical standards and full adherence to regulatory and conduct requirements.

Role Specific Technical Competencies

• Strong grasp of KYC, AML, and money‑laundering prevention procedures, with the ability to identify and escalation suspicious activities.
• Familiarity with bank risk frameworks, conduct principles and regulatory expectations in Singapore.
• Must hold RNF & relevant CMFAS certifications, and be able to use bank systems/CRM tools to plan, track and report sales activities.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based on home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.