Regional Risk & Internal Controls Leader

Permanent Regular.

Job Description

Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Role Overview

As a pivotal member of our Global Risk & Internal Control team, you will be responsible for the strategic deployment and oversight of Pluxee's risk management and internal control activities across the region. You will collaborate closely with regional leadership, including the Chief Revenue Growth Officer, Regional Financial Director, and VP IT & Operations, and will serve as the authoritative voice for Risk & Internal Control within the region.

Responsibilities

First Line of Defense coordination.

• Contribute to the continuous improvement and maintenance of the Self-Assessment Questionnaire (SAQ) and its underlying methodology.
• Orchestrate the SAQ response process with local entities, ensuring smooth execution and identifying risks to facilitate corrective actions and continuous improvement.

Second Line of Defense coordination.

• Participate in the regular review and enhancement of the Second Line of Defense framework and its associated methodologies.
• Collaborate closely with regional functions to ensure effective implementation and continuous improvement of control activities, identifying systemic risks and control deficiencies to develop corrective measures.
• Perform a quality review of controls within the entities under your scope to ensure consistency and adherence to established standards.

Risk analysis & mitigation.

• Participate in the regular review and design of the Group Risk Universe in coordination with the Group Internal Control.
• Lead and coordinate regionally risk identification and assessment exercises, ensuring a comprehensive and consistent approach across your scope.
• Develop and maintain a clear risk profile for the entire region, integrating insights from the SAQ maturity levels and efforts of Second Line controls.

Recommendations & improvement driving.

• Oversee, challenge, and guide all recommendations from local internal control activities and improvement initiatives across the entities within your scope.

Reporting, communication & awareness.

• Prepare comprehensive and clear internal control reports within the region following the main exercises, detailing risk exposure, maturity findings, recommendations, and action plans.
• Coordinate and inform regional leadership and Group Risk & Internal Control department, ensuring clear communication of risks and their impact.
• Facilitate workshops and training sessions to raise awareness of Internal Control principles, risk culture, fraud prevention, and best practices.

Audit liaison & follow-up.

• Support, if needed, internal audit engagement conducted within your region.
• Oversee timely implementation of audit action plans, monitor progress, provide updates to regional and Group management, and address significant alerts.
• Oversee incident management—including investigations, root cause analysis and action plans—within the region with global SMEs.

Community animation.

• Lead, support and coordinate the Risk and Internal Control community in the region (10+ collaborators).
• Organize bi-monthly meetings with the community, training sessions on methodology and system usage, and specific meetings with entities.
• Encourage the exchange of best practices within the regions.
• Travel to entities when needed.

Profile Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or related fields. MBA or Master’s degree is desirable.
• Minimum of 5 years of experience in managerial roles performing similar functions, preferably within global organizations.
• Advanced proficiency in Spanish and English (mandatory). Portuguese is a plus.
• Strong soft skills, including initiative, proactivity, efficiency, change management, disruptive thinking, and ability to constructively challenge teams.
• Proven ability to work collaboratively with individuals from diverse cultural backgrounds.
• Knowledge of Governance, Risk Management and Compliance (GRC) tools is a plus.
• Availability to work in a hybrid work model.
• Willingness to travel occasionally, as required.
• Required skills: Change Management, Financial Analysis, Incident Management, Internal Controls, Leadership, Reporting, Risk Management, Strategic Planning.
• Required languages: English, Spanish.

Locations

• Santiago, Chile
• Lima, Peru
• Sao Paulo, Brazil
• Bogota, Colombia
• Panama City, Panama
• Mexico City, Mexico
• Montevideo, Uruguay

Benefits

1. A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to making a real impact on millions of lives.

2. A great culture: People matter— a lot! Be part of a multicultural team that moves as one in a fast‑paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work‑life balance, new ideas and we have a lot of fun!

3. An empowering environment: Be yourself! Pluxee proudly embraces diversity and values the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growth opportunities are a given.