Regional Product Support ECA Expert (W/M/D)
Your opportunity
We are seeking a skilled and motivated Automation Engineer to join the Overwrapping Product Support team for the Europe and Central Asia (ECA) region within the Service organization of SIDEL. This role is a unique opportunity to work closely with both our products and customers, supporting overwrapping equipment across its entire lifecycle, ranging from legacy to new‑generation machines.
Your Mission
The job takes place mainly in the office but also with few missions onsite. In both situations the resource has to secure the operational follow‑up & technical support (on automation side) of all overwrapping products through the whole life of the machine. He also has to secure that the population of colleagues (FSE, ISM, PME, CCM) in contact with the customer are well supported through email, tickets, telephone and onsite missions.
Job main activities:
- Execute troubleshooting on all Pal/Depal machines and associated trade equipment.
- Secure Non Conformity and warranty cost management.
- Support FSE during projects and service site execution.
- Apply RCA methodology on automation issues, driving data collection and preventive/corrective action.
- Provide daily telephone & email and tickets support to our customers.
- Secure retrofit application on the Pal/Depal concerning automation platform.
Finally, he is also in charge to secure the preparation and distribution of the appropriate documentation concerning the troubleshooting of issues on Pal/Depal equipment.
Your Profile
- Master or Bachelor Degree, or equivalent.
- English spoken and written.
- At least 5 years of technical assistance, field experience or engineering in packaging equipments.
- Knowledge of Pal/Depal products and process is a plus.
- Electrical fundamentals (safety equipment, sensors, motion, servo drivers, inverters…).
- Knowledge of PLC platform (Siemens S7 / TIA Portal - SCL-Graph-Awl, B&R, Rockwell Automation).
- Knowledge of HMI (ZenOn, Citec and/or InTouch) and Motion platforms (Danfoss, Elau, B&R).