Regional IT Service Delivery Manager

Our client is a global education organisation seeking a Regional IT Service Delivery Manager to support its European operations. This is a newly created role based preferably in Paris, with flexibility for up to two remote working days per week in line with global policy. The Regional IT Service Delivery Manager will be responsible for overseeing IT service delivery across the European region, ensuring that internal teams, external suppliers, infrastructure, platforms, devices, and support services operate effectively and consistently. The role will act as the key regional IT business partner, working closely with operations, school leadership, digital learning teams, suppliers, and the global IT function. This position requires someone who can combine strong IT service delivery experience with excellent stakeholder management, clear communication, and a service-led mindset. Cultural fit will be especially important, as the successful candidate will need to work collaboratively within a values-led, global education environment and support the organisation’s broader digital and operational objectives.

Responsibilities

• Manage the delivery of IT services across the European region, ensuring service levels, quality standards, and business requirements are met.
• Act as the key regional point of contact for IT service delivery, working with internal stakeholders, school teams, suppliers, and the global IT function.
• Oversee regional IT infrastructure, devices, telecommunications, platforms, tools, applications, and support services.
• Manage internal and external IT suppliers, including service performance, contracts, invoices, issue resolution, and annual reviews.
• Identify opportunities to improve IT services, processes, systems, and user experience across the region.
• Support the implementation of global IT standards, platforms, systems, hardware, and digital environments within the European region.
• Ensure regional IT systems and services align with global and regional strategy, architecture, governance, and security requirements.
• Partner with operations and digital learning stakeholders to ensure technology supports school objectives, teaching, learning, and administration.
• Establish, maintain, and monitor IT service catalogues, support channels, service levels, documentation, asset registers, and change management processes.
• Lead or support IT projects, service improvements, feasibility studies, business cases, and regional technology initiatives.
• Prepare regular reporting on IT service performance, projects, risks, issues, supplier performance, and improvement plans.
• Ensure IT systems and information processes comply with relevant legislation, data security, privacy, and organisational standards.
• Provide guidance and direction to technical staff, campus staff, and suppliers to ensure a consistent and high-quality IT service.
• Manage change across the IT ecosystem in a structured way to maintain service stability and support successful adoption.
• Assess regional IT strengths, weaknesses, risks, and underlying issues, and recommend practical solutions.