Regional Delivery Station Manager - Lille

As the Regional Delivery Station Manager for Lille, you will be responsible for overseeing all operational aspects of our delivery stations within the Lille region, ensuring efficient and high-quality last-mile delivery services for JD.com. This role demands strong leadership, operational excellence, and a commitment to customer satisfaction.

Responsibilities

• Manage and optimize the end-to-end operations of multiple delivery stations in the Lille region, including inbound, sorting, outbound, and delivery processes.
• Develop and implement strategies to improve delivery performance metrics, such as on-time delivery, delivery success rates, and cost efficiency.
• Lead, mentor, and develop a team of station managers and operational staff, fostering a culture of high performance, accountability, and continuous improvement.
• Ensure compliance with all company policies, safety regulations, and local labor laws across all regional delivery stations.
• Analyze operational data and reports to identify trends, pinpoint areas for improvement, and implement corrective actions.
• Manage budgets, control expenses, and optimize resource allocation for the region's delivery operations.
• Collaborate with internal stakeholders, including supply chain, customer service, and technology teams, to resolve issues and enhance overall service quality.
• Oversee the maintenance and security of delivery station facilities and equipment.
• Implement and monitor quality control measures to ensure exceptional customer experience.
• Stay abreast of industry best practices and technological advancements in last-mile logistics to drive innovation.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7 years of progressive experience in logistics, operations management, or last-mile delivery, with at least 3 years in a multi-site or regional management role.
• Proven track record of managing large teams and complex operational processes in a fast-paced environment.
• Strong understanding of last-mile delivery challenges and solutions, including route optimization, fleet management, and delivery technology.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in data analysis and experience using operational metrics to drive decision-making.
• Ability to work independently, manage multiple priorities, and thrive under pressure.
• Fluency in French and English, both written and spoken.
• Willingness to travel frequently within the Lille region and occasionally to other locations as required.
• Experience with lean methodologies or Six Sigma certification is a plus.

JINGDONG Logistics s'engage à favoriser un environnement de travail inclusif, dans lequel chacun et chacune peut s’épanouir pleinement. Nous sommes fiers d’être un employeur garantissant l’égalité des chances. Toutes nos décisions en matière d’emploi sont prises sans distinction d’origine, de sexe, d’identité de genre, d’orientation sexuelle, d’âge, de situation de handicap, de religion, d’opinions ou de toute autre caractéristique sans lien avec les aptitudes professionnelles.