Regional Delivery Head

We are seeking an accomplished and bilingual France Delivery Head to lead end-to-end delivery operations for our Application Services portfolio in France. This is a senior leadership role that bridges technology delivery excellence with strategic client management, driving both revenue growth and long-term customer satisfaction for our key French accounts.

Key Responsibilitie

• 1. Program & Delivery Management
  • Own end-to-end delivery of IT outsourcing engagements across Application Services in France, ensuring adherence to agreed scope, timelines, cost budgets, and quality benchmarks.
  • Govern project portfolios through structured program management disciplines — risk management, milestone tracking, escalation resolution, and executive reporting.
  • Establish and maintain robust delivery governance frameworks aligned with contractual SLAs/KPIs.
  • Drive predictability and consistency in delivery through proactive issue identification and resolution.
• 2. Business Results & Revenue Grow
  • Collaborate with Presales and Bid teams during proposal, RFP, and bid-defence stages to provide delivery insights, effort estimates, and solution validation.
  • Review and negotiate contracts and SOWs to ensure delivery commitments are feasible and commercially sound.
  • Drive revenue targets through effective account mining — identifying and unlocking upsell and cross-sell opportunities within existing French account.
  • Support pipeline development by providing on‑ground intelligence on client needs and competitive landscape.
• 3. People Management & Team Developm
  • Liaise with HR and Talent Acquisition to plan, recruit, and onboard the right talent in alignment with project ramp‑up and business growth plan.
  • Build and lead a high‑performance delivery team — both onshore in France and offshore in India — fostering a culture of accountability, continuous learning, and excellence.
  • Mentor and coach team members, identify skill gaps, and define development paths to improve performance and reduce attrition.
  • Manage workforce utilisation, retention strategies, and succession planning.
  • Serve as the primary senior point of contact for French clients, building trusted, long‑term executive relationships.
  • Drive customer satisfaction (CSAT) scores, referencability, and NPS through proactive engagement and consistent delivery quality.
  • Facilitate regular business reviews (QBRs/MBRs) with clients, presenting delivery performance, roadmaps, and strategic recommendations.
  • Anticipate client concerns, manage escalations swiftly, and turn challenges into relationship‑strengthening opportunities.
• 5. Process Improvement & Organizational Initia
  • Champion process improvement initiatives (e.g., Lean, Six Sigma, Agile adoption) across the delivery organisation in France.
  • Ensure compliance with organisational quality standards, delivery frameworks, and regulatory requirements applicable to the French market.
  • Actively participate in and lead organisational transformation and centre‑of‑excellence initiatives.
  • Drive adoption of best practices, knowledge management, and reusability across engagements.

Scope of Work

The France Delivery Head will be accountable for the following outcomes:

• Meeting and exceeding revenue targets for the France application services portfolio.
• Delivering all engagements per contractual commitments — time, cost, and quality.
• Maintaining deep, strategic customer relationships with key French enterprise accounts.
• Driving measurable customer satisfaction outcomes and positioning accounts for referenceability.
• Business expansion — mining existing accounts for additional revenue streams and supporting new customer acquisition.
• Liaising closely with Account Management and Sales teams to align delivery strategy with growth ambitions.
• Building, scaling, and sustaining a delivery team in France commensurate with business growth.

Essential Qualifications & Ex

• 20+ years of experience in IT services, with a significant portion in Application Services delivery within an outsourcing context.
• Proven track record in a senior delivery leadership role managing French clients or working within France‑based India IT service provider environments.
• Demonstrated ability to manage P&L accountability, revenue targets, and large, complex multi‑million‑dollar engagements.
• Experience working across the full delivery lifecycle — from bid support and contract negotiation through steady‑state delivery and account growth.
• Prior experience managing onshore–offshore hybrid delivery models, ideally with India‑based delivery centres.

Technical B

• Background Mandatory: Career grounded in a strong technical foundation (software engineering, architecture, or technology consulting). Strong technology acumen across Application Development, Maintenance, Testing, and Modernisation services. Familiarity with current technology paradigms: Cloud (AWS/Azure/GCP), DevOps, Agile/SAFe, Microservices, and Digital Transformation. Ability to engage credibly with client CIOs, CTOs, and technical teams on architecture and solution.
• French: Fluent — both spoken and written. Ability to lead client discussions, negotiate, and present in French is non‑negotiable.
• English: Proficient — for internal communication with India‑based teams, global leadership, and reporting.
• Exceptional executive communication and presentation skills — able to influence at C‑suite level across cultures.
• Strong interpersonal skills — high EQ, active listener, and capable of navigating complex stakeholder e.

Location & A

• Availability: Must be based in France. Willingness to travel across France for client engagement.