Receptionist in France
Position Overview
As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check-in/check-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with HOMAIR’s quality commitment.
Key Responsibilities
Customer Service & Guest Relations
Greet guests upon arrival with a smile and a professional, welcoming attitude
Assist with check-ins and check-outs, including performing incoming and outgoing EDLs (inventory checks)
Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)
Handle stay-related payments and promote ancillary sales
Provide guests with information on local tourism, medical services, and other practical needs
Respond to inquiries via phone, email, or in-person, and forward messages as required
Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)
Administrative & Operational Tasks
Maintain accurate and timely records of customer complaints, feedback, and requests
Ensure the reception area is clean, organized, and welcoming at all times
Assist in promoting the campsite and HOMAIR services through a positive, customer-focused attitude
Complete daily work time tracking and any other internal documentation
Monitor cash handling and ensure the cash register is accurate at the end of each shift
Uphold and follow all internal regulations and procedures set by the Reception Manager