Receptionist

Receptionist

La Barbarie Hotel by Eight Continents

Full time Ref:  Opened: 10/07/2026 Closes: 10/08/2026

Job Summary

We are seeking a professional, friendly, and customer‑focused Receptionist to join our hospitality team in Guernsey. The successful candidate will be responsible for delivering excellent guest service, managing front desk operations efficiently, and creating a welcoming experience for all guests and visitors.

Key Responsibilities

• Welcome guests and visitors in a professional and courteous manner
• Manage check‑ins and check‑outs efficiently and accurately
• Handle reservations, bookings, cancellations, and guest enquiries
• Answer telephone calls and respond to emails promptly
• Process payments, invoices, and daily cash handling procedures
• Maintain accurate guest records and update booking systems
• Provide information about hotel facilities, local attractions, and services
• Coordinate with housekeeping and maintenance departments regarding guest requirements
• Handle guest complaints professionally and escape issues when necessary
• Ensure the reception area is clean, organised, and presentable at all times
• Assist with administrative duties and daily reporting as required
• Follow company policies, data protection, and health & safety procedures

Requirements

• Previous receptionist, front office, or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Good organisational and multitasking abilities
• Basic computer knowledge and familiarity with booking systems
• Ability to work under pressure in a fast‑paced environment
• Flexible to work shifts, weekends, and bank holidays
• Good spoken and written English

Desirable Skills

• Experience within hospitality or hotel operations
• Knowledge of reservation systems such as Rezlynx, Opera or similar software
• Cash handling and administrative experience
• Additional language skills would be advantageous

To apply email Sally