Receptionist

Job Summary

The Guest and Workplace Experience: Receptionist is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high‑touch service within our client Paris office. They will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client‑facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality‑focused workplace environment.

Responsibilities

• Provide a warm, courteous and prompt welcome to all those entering the reception area.
• Ensure security procedures for your building are followed by all entering through reception.
• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
• Execute guest services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Support routine walkthroughs and assessments of the workplace delivery when required to ensure adherence with service level agreements to provide flawless execution and exceptional service delivery for the client.
• Support data collection, analysis and reporting to ensure alignment with the client’s goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and client goals and objectives.
• Work with account and client stakeholders to organise, host, and operationalise key engagement events within the assigned client location to enhance experience.
• Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors.
• Perform and provide additional duties and support, as required.
• Work collaboratively within the account team in the delivery of Experience Services across all business (Facility Management, Engineering, Transactions, Projects, etc.) to support service delivery.
• Assist with third‑party vendor relationships and service partners to provide maximum service delivery when needed.
• Intuitive service delivery, anticipating needs or concerns exceeding client expectations.
• Build meaningful lasting relationships with client employees and guests.
• Receive and respond to all requests or issues within one day of receipt, including a personal follow‑up to client employees to ensure questions/requests are answered.
• Identify potential risks and escape, as appropriate, to ensure no privacy breach, security incident or disruption to client operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re‑engineering and other ideas that provide service delivery efficiencies.
• Assist and work flexibly with client events as needed to ensure flawless delivery.
• Serve as an event concierge and manage conference room bookings including resolution of scheduling conflicts.
• Provide administrative and operational excellence for soft services.

Qualifications

• Proficient in both French and English.
• Work collaboratively and flexibly as part of a team to solve problems with professionalism and a service‑focused approach.
• Prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer‑service skills and professionalism with a passion for hospitality.
• Keen to develop within the workplace and spend time supporting a multi‑disciplinary team to gain knowledge and expertise.
• Adept at multitasking and able to manage multiple projects effectively in a fast‑paced environment.
• Keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
• Open and possess good communication skills.
• Strive for excellence in what you do and share ideas for improvement.
• Proficient with Microsoft Office and an interest in technology.
• Adaptable to work on requests and projects that may vary from day to day.

Location

On‑site – Paris, FRA

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and overall selection process – you may email us at