Receptionist

Responsibilities

• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries, in a professional and courteous manner.
• Provide patients with intake and new patient forms as well as copies of our legally required documents.
• Must comply with keeping up with logs that must be completed for compliance by state agencies.
• Schedule appointments for new and recurring patients based on provider availability.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Ensure suitable follow-up appointments are scheduled.
• Call patients to remind them of upcoming appointments and to help schedule testing for off‑site services.
• Provide patients with support and guidance as needed.
• Ensures availability of treatment information by filing and retrieving patient records.
• Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet.
• Answers, screens and forwards incoming calls appropriately.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges.
• Maintains waiting room and ensures it is clean and free of debris.
• Maintains patient accounts by obtaining, recording, and updating personal and financial insurance/information.
• Inventories, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors.
• Any other duties assigned as needed to help drive our Mission and abide by our organizations values.

Other Essential Functions

• Complete all required education, competencies and/or training as assigned by deadline.
• Regularly attend work as scheduled and on time, regularly attends department meetings.
• Promote a culture of safety, follow safety guidelines, report visitor/patient/employee incidents immediately no later than end of business day.
• Abide by the Code of Conduct and support the Mission, Vision of Acadian Medical Center and of Allegiance Health Management.
• Abide by the Departmental and Hospital Policies (i.e. Social Media & Confidentiality Policy), State Laws, Federal Laws, and Regulatory Agencies. (i.e. TJC,OSHA,HIPAA, CMS, DHH, etc.)
• Provide excellent customer service internally, externally, and promote teamwork professionally, with a positive attitude following our customer service standard of AIDET, Scripting, Managing Up, Key Words and Key Times, and Service Recovery.
• Uses only hospital approved cleaning agents always following the manufacturer’s instructions.