Real-Time Workforce Optimization Specialist

Farfetch is seeking a Workforce Support Specialist to optimize real-time staffing and omnichannel operations across a global footprint. You will manage Talkdesk-based CCaaS configurations, monitor queues, and align schedules with service level targets to deliver seamless customer experiences.

In this role, you will collaborate with global teams, analyze performance data in Excel, and quickly troubleshoot telephony and platform issues to minimize downtime.