Quality Team Supervisor

Carrier Global Corporation is a leader in climate and energy solutions, seeking a Quality Supervisor for its air‑cooled chiller production line.

About the role

The Quality Supervisor leads daily quality operations on the production floor. The role directly oversees approximately 10 team members, drives accountability to key performance metrics, and ensures consistent execution of inspection, audit, and containment processes.

Key responsibilities include:

• Provide daily leadership, direction, and accountability for quality team members, including in‑process inspectors, final auditors, and test/verification personnel.
• Own daily quality performance metrics including FPY, defects, rework, escapes, audit completion, and containment effectiveness.
• Lead daily metric review and escalation, ensuring issues impacting safety, quality, delivery, and cost are identified and addressed rapidly.
• Coordinate quality coverage and staffing based on production schedules, risk levels, and operational priorities.
• Serve as the first escalation point for quality issues, driving containment and communication prior to involvement of Quality Engineering.
• Ensure consistent execution of in‑process inspections, final audits, and test verification activities in alignment with work instructions, control plans, and engineering specifications.
• Verify that all inspection and audit data is accurate, complete, and properly documented within quality systems.
• Drive structured problem‑solving (8D, A3, DMAIC) for internal quality issues, tracking corrective actions to closure and verifying effectiveness.
• Lead daily Gemba engagement to monitor quality performance, reinforce standard work, and coach team members.
• Partner with Operations, Manufacturing Engineering, and Supplier Quality to resolve nonconformances and reduce production disruptions.
• Ensure effective containment, disposition, and material control for nonconforming product through MRB participation.
• Coach and develop quality team members on inspection standards, escalation processes, documentation, and problem‑solving techniques.
• Support layered process audits (LPA), internal audits, and ISO quality system compliance.
• Drive continuous improvement initiatives to improve FPY, reduce defects, and strengthen process capability.
• Monitor quality trends and lead actions to address recurring issues, including defect paretos and systemic gaps.
• Ensure proper execution of traceability, documentation, and quality records across all production and warehouse interfaces.
• Support new product introduction (NPI) and engineering changes by ensuring readiness of inspection methods and quality controls.
• Reinforce independent quality verification and prevent production influence over quality decisions.

Required Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Quality, or a related technical field.
• 4+ years of experience in manufacturing quality or quality engineering.

Preferred Qualifications

• Previous experience supervising quality teams within HVAC, automotive, or heavy manufacturing environments.
• Strong experience with shopfloor quality execution including in‑process inspection, final audit, and test verification.
• Demonstrated experience driving performance through metrics and daily management systems.
• Proven ability to lead structured problem‑solving using 8D, A3, DMAIC, or similar methodologies.
• Experience working cross‑functionally with operations and engineering teams.
• Familiarity with ISO 9001 quality systems, layered process audits, and internal audit processes.
• Experience with SAP or similar ERP/MES systems and quality data reporting tools.
• Strong leadership and coaching skills with a track record of developing high‑performing teams.
• Experience implementing Lean, Six Sigma, and continuous improvement initiatives.
• Able and willing to work effectively in a fast‑paced production environment with high visibility and accountability.

Pay Range

The annual salary for this position is between $64,500 and $129,500, depending on skills, education, experience, and other qualifications.

Benefits

• Health Care Benefits: Medical, Dental, Vision, Wellness incentives.
• Retirement Benefits.
• Time off and Leave: Paid vacation (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation.
• Disability: Short‑term and long‑term disability.
• Life Insurance and Accidental Death & Dismemberment.
• Tax‑Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.

EEO Statement and Accommodations

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Carrier provides affirmative action for qualified individuals with disabilities and protected veterans in compliance with applicable laws. Reasonable accommodations are available for applicants. For assistance, contact