Quality Team Leader-Compans

The Quality & Exception Parcels Team ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting.

Responsibilities

• Management of Unplanned and Exception Parcels:
• Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).
• Identify, prioritize, and resolve parcel anomalies during the start of each shift.
• Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.
• Relabeling Operations (Rerouting):
• Manage relabeling operations for parcels when necessary.
• Check label compliance with established standards.
• Monitoring Parcels Entering the Warehouse Without an Exit Trace:
• Reduce "lost" parcels within the warehouse.
• Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).
• Training and Support for Other OPS Team Members:
• Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.
• Schedule training sessions as needed for new arrivals on injection and sorting processes.
• Team Supervision:
• Supervise, train, and support the three operators under their responsibility.
• Organize daily tasks and ensure an efficient distribution of workloads.
• Follow-Up and Reporting:
• Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered.

Requirements

• Technical Skills:
• Strong knowledge of logistics processes.
• Ability to analyze and solve problems independently.
• Proficiency in warehouse management tools and parcel tracking software.
• Managerial Skills:
• Natural leadership to supervise and motivate a team of five operators.
• Ability to work under pressure and effectively prioritize tasks.
• Strong communication skills to relay information to the OPS Manager.
• Personal Qualities:
• Precision and organizational skills.
• Proactivity and a sense of initiative.
• Team spirit and excellent interpersonal skills.
• Experience:
• Previous experience in team management within a logistics environment.
• Knowledge of anomaly management flows is a plus.