Quality Manager France / Responsable Qualité France

Qualifications

• Specific degree on Food Quality, Food Sciences or Food Safety (Bachelor or more).
• Minimum 8 years of professional experience in a similar position in the food industry or in a QSR companies.
• Up‑to‑date knowledges on food quality and food safety: GFSI certifications, French and EU regulation, HACCP, VACCP, microbiology, etc.
• Speak fluent French and English (written and spoken).
• Autonomy and discipline.
• Project management and methodology.
• Operational approach and strong taste for the field.
• Demonstrate pedagogy to ensure Quality Policy is respected.
• Ability to work in a multi‑cultural team and with different core businesses.
• Writing / public speaking skills.
• Dynamic, curious and proactive.
• Cross‑functional management of operational teams.

Mission

The role of the Quality Assurance Manager (QA Manager) is to coordinate and support the different departments to ensure the proper application of the Quality Policy, Domino's Pizza International standards and internal procedures relating to quality and food safety through all Domino's food chain: from our suppliers (food, packaging and food contact equipment), our internal Supply Chain Centers (SCCs), the third‑party warehouses and in all Domino's Pizza stores in France.

The QA Manager for France is part of the Global QA team and reports directly to the Group QA Director.

Global QA

Ensure Quality Policy and Food Safety standards compliance from suppliers to stores (incl. supply chain).

Drive the quality topics for projects and innovations within the French market.

Be the main contact with local authorities on quality and food safety topics.

Lead the crisis management in case of blockage / recall / withdraw with the crisis team.

Follow regulation changes / updates and communicate with the appropriate department.

Drive the Key Performance Indicators (KPIs) related to Quality and Food Safety.

Ensure the continuous improvement of processes and tools (procedures and methodology).

Manage external labs for audits and micro analysis (for SCCs, external warehouses, stores): sampling plan, results, actions.

Be the main quality contact with Supply Chain, Procurement, Operations / Training, Ops Compliance and Marketing / NPD.

Create Quality and Food Safety Culture within the other departments.

Suppliers

Be part of the validation process for new product / packaging and new supplier (label, allergens, nutrition, shelf‑life, etc.).

Create, manage and keep up‑to‑date all the product specifications (incl. mandatory certificat).

Manage food and packaging quality complaints coming from stores / SCCs / suppliers and follow‑up corrective actions.

Manage the DPI variances for all new products and suppliers.

Assist in the product improvements with Procurement and NPD (e.g., clean label, animal welfare, etc.).

Manage and keep up‑to‑date the EU Food Fraud Policy according to suppliers' risk assessments.

Manage and follow‑up the EU Supplier Audit Program according to suppliers' classification (high, medium, low).

Supply Chain

Maintain the compliance standards and the follow‑up of the FSSC 22000 certification standards for the 2 supply chain centers.

Maintain and follow‑up the Health Agreement in the 2 supply chain centers ("Agrément Sanitaire CE").

Conduct monthly internal audits in each supply chain center in collaboration with the SCC Managers.

Conduct external audits in each third‑party warehouse and cross‑docks and follow‑up corrective actions.

Organize Hygiene and Food Safety trainings (HACCP, Food Defense, etc.) with the SCC team members in the 2 SCCs.

Support the SCCs on the non‑compliance management related to dough production and logistic.

Manage the microbiological analysis with the external lab: sampling plan, results, actions.

Store Food Safety

Ensure hygiene and store food safety standards by supporting Ops Compliance, Operations / Training team.

Manage HACCP booklet with all procedures, work instructions and registration forms and keep it up‑to‑date.

Support Operations to manage customer complaints related to foreign body, food poisoning, allergens, ingredients related.