Quality Manager
Role Summary:
Quality Manager will be responsible for the Site QA/QC program and will play an active leadership role in highly engineered manufacturing environment. Quality Manager will also lead or support multiple of initiatives including, but not limited to, CI initiatives related to Quality KPIs, QMS improvements, supplier quality management processes and internal audit. This individual must have a strong background in quality management and proven track record of leadership in the quality function within large industrial manufacturing organizations. Need to be able to work with associates at all levels of the organization (specially on the factory shop and office floors).
Your Role:
PRINCIPAL ACCOUNTABILITIES: Lead Site Quality Program and Cost of Quality.
Lead Customer complaints / Escapes problem solving.
Champion quality cultural change in the facility aligned with Flowserve values & behaviors.
Responsible for QC incoming, in-process and final inspection for the site.
Manage and improve Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Escapes, Warranties, Corrective Actions).
Report KPIs, Global Corrective Actions and support with corporate data requests.
Implement Zero Defect Program and support Customer Experience in the site as per Corporate Guidelines.
Maintain all Quality certifications for the business (ISO 9001:2015, others site specific)
Maintain compliance with Flowserve Global Procedures and industry regulations & requirements.
Support external customer audits.
Launch continuous improvement initiatives based on the KPIs results and support CI initiatives at site.
Lead, facilitate and coach Problem Solving (RCA/CA/PA) for the facility.
Partner with Supplier Performance Group to assure suppliers quality and performance.
Perform “Talent & Performance” reviews for Quality Team and support Organizational Health initiatives.
Provide coaching and direction for Site Leadership regarding Quality.
Understand and interpret P&L and key financial indicators to make well-balanced decisions regarding expenses/costs that take into