Quality Expert

Main missions

• Ensure that all defined processes are implemented with the operational team on a daily basis
• Assist in the setup and monitoring of the quality related KPIs

Main functions

• Process mapping and establishing an audit grid for each operational process
• Implement and create audits and their follow-up with cross‑functional teams (operations, sales, projects, quality, customer service, linehaul, etc.)
• Attend weekly quality reviews with cross‑functional teams
• Challenge processes to improve KPIs with elaborating new functions in system / in operational flow
• Collaborate with OPS teams on daily issues encountered and report Root Cause / Action plan
• Data crunch on quality topics related to KPI / process improvement

Requirements

• Master degree in logistics / supply chain / lean management
• Hard skills required for this job: KPI creation and monitoring, New/ improve processus / lean, Deep dive analysis, SQL (must)
• French, English can work as working language.