Quality Engineering director

As a global leader in business and technology innovation, we work with top organizations worldwide to deliver solutions that create meaningful impact.

With 190,000+ professionals across 70+ countries, we blend deep expertise with a culture that values learning, curiosity, and collaboration.

We lead transformation and deliver secure, innovative, industry‑specific solutions that move businesses forward. Our people drive everything we achieve; they think bold to deliver the outcome while ensuring every voice is heard.

About the Role

We are looking for a Quality Engineering Director to lead the growth, transformation, and delivery of strategic Quality Engineering engagements through innovative managed Quality Services across the Dutch, Belgian, and French markets. As the executive owner of your portfolio, you will be accountable for business development, P&L performance, service delivery excellence, and long‑term client success while driving profitable growth across strategic accounts.

In this senior leadership role, you will oversee large‑scale Quality Engineering managed services and AI‑driven Quality Engineering transformation programs. You will define the delivery strategy for globally distributed organizations, leading onshore, nearshore, and offshore teams while ensuring contractual commitments, operational excellence, and measurable business outcomes.

Working closely with executive client stakeholders, you will shape long‑term Quality Engineering transformation roadmaps, accelerate the adoption of AI‑enabled Quality Services—including intelligent test automation, GenAI‑powered Quality Engineering, Quality Intelligence, and AI‑driven test optimization—and position NTT DATA as a trusted strategic partner for Quality Engineering transformation.

Your role

• Drive business growth across the Netherlands, Belgium, and France by identifying, qualifying, and developing strategic opportunities within existing and prospective accounts.
• Develop account growth strategies and contribute to the expansion of NTT DATA's Quality Engineering portfolio.
• Drive the strategic evolution of NTT DATA's Quality Engineering portfolio by identifying market opportunities, defining go‑to‑market initiatives, and aligning offerings with client needs and industry trends.
• Lead the complete opportunity lifecycle, from opportunity qualification and solution shaping through commercial negotiations, contract signature, and successful delivery.
• Lead complex RFP responses by defining innovative Quality Engineering service offerings, AI‑enabled delivery models, pricing strategies, and commercial proposals.
• Contribute to the creation and evolution of Quality Engineering offerings, strategic partnerships, and AI‑enabled service capabilities to strengthen NTT DATA's market differentiation.
• Position NTT DATA as a trusted long‑term partner, promoting Quality Engineering managed services, AI‑enabled Quality Services, and digital quality transformation.
• Secure contract renewals, negotiate contract extensions, and strengthen long‑term strategic client relationships.
• Build and maintain trusted executive relationships with C‑level stakeholders, business leaders, and decision‑makers.

Global Service Delivery & AI Transformation

• Define and lead the global delivery strategy for large‑scale Quality Engineering managed services, ensuring contractual commitments, SLAs, KPIs, quality objectives, and customer satisfaction are consistently achieved.
• Govern globally distributed delivery organizations by leading multidisciplinary teams across onshore, nearshore, and offshore delivery centers.
• Drive the modernization of Quality Engineering through AI‑enabled capabilities, including GenAI‑powered Quality Services, intelligent test automation, Quality Intelligence, and AI‑driven test optimization.
• Define and execute the AI adoption strategy across Quality Engineering services, driving the adoption of intelligent automation, GenAI, and Quality Intelligence capabilities to improve productivity, software quality, operational efficiency, and delivery performance.
• Drive continuous improvement through standardized Quality Engineering practices, automation, innovation, and industrialized Quality Engineering delivery models .

Financial Management, Governance & Practice Leadership

• Own the financial performance of the portfolio, including revenue growth, profitability, delivery margins, forecasting, resource optimization, and sustainable business growth.
• Monitor operational and financial KPIs, measuring business outcomes and ROI generated through AI‑enabled Quality Engineering initiatives.
• Lead executive governance and steering committees, providing strategic direction, performance reporting, risk management, and continuous service improvement.
• Ensure effective contract governance, compliance, service quality, and optimization across the portfolio.
• Drive the strategic evolution and governance of the Quality Engineering portfolio, ensuring alignment with business priorities, market trends, and client expectations.
• Build, lead, coach, and develop high‑performing multidisciplinary Quality Engineering teams, fostering capability development, talent growth, succession planning, and a high‑performance culture.
• Own the continuous evolution of NTT DATA's Quality Engineering practice by developing methodologies, standards, best practices, accelerators, reusable assets, AI‑enabled services, delivery capabilities, and innovative client offerings.

Market Leadership

• Contribute to market visibility through thought leadership, executive presentations, client workshops, and participation in strategic industry events.
• Collaborate with global and regional teams to evolve NTT DATA's Quality Engineering portfolio and AI‑enabled service offerings.
• Define the innovation roadmap for Quality Engineering services by promoting emerging technologies, AI‑enabled capabilities, strategic partnerships, and the continuous evolution of NTT DATA's Quality Engineering portfolio.

Your profile

• Master's degree in Computer Science, Software Engineering, Information Technology, or a related Engineering discipline.
• 15+ years of experience within leading IT Services or Consulting organizations, including extensive experience managing large‑scale Quality Engineering services.
• Proven experience leading Quality Engineering, Quality Services, Software Testing, or Digital Assurance consulting practices.
• Strong track record of winning, delivering, and growing complex Quality Engineering engagements across France, Belgium, and/or the Netherlands.
• Extensive experience managing globally distributed delivery organizations with onshore, nearshore, and offshore teams operating across multiple countries and time zones.
• Demonstrated experience managing large‑scale managed services, governance models, complex SLAs, KPIs, service transitions, and continuous service improvement.
• Proven experience owning the complete engagement lifecycle, including business development, account growth, solution shaping, delivery leadership, governance, and customer success.
• Strong experience driving AI‑enabled Quality Engineering transformation through GenAI, intelligent test automation, Quality Intelligence, AI‑driven testing, and industrialized Quality Services.
• Deep understanding of enterprise software delivery, Agile methodologies, CI/CD, Quality Engineering, Test Automation, and Quality Management Office (QMO) practices.
• Proven financial management experience with full P&L accountability, including revenue growth, profitability, forecasting, and commercial performance.
• Experience working with leading Quality Engineering platforms and AI‑enabled testing ecosystems such as Tricentis, Playwright, Microsoft, UiPath , and other industry‑leading technologies.
• Excellent executive communication, consulting, negotiation, and stakeholder management skills, with a proven ability to act as a trusted advisor to C‑level executives and guide strategic Quality Engineering transformation initiatives.

A collaborative and supportive culture is fostered where curiosity, innovation, engagement, and teamwork are celebrated. Our people‑first philosophy is one of the core reasons we continue to be recognized globally.

Access a structured training path, ongoing learning resources, annual performance reviews, and a dedicated mentorship program — all designed to help you grow professionally and take on new challenges.

Work–life balance supported by our BeFlex policy. As a company, we embrace a BeFlex approach that empowers our people with a level of flexibility in how they manage their workday.

We are proudly certified as a Global Top Employer acknowledging our commitment to being a place where people can grow and thrive.

Your mental wellbeing matters. Employees have access to certified psychologists and online mental health workshops.

Diversity, Equity & Inclusion is a priority as we commit to creating a workplace where everyone can thrive, regardless of gender, nationality, sexual orientation, disability, age, or background. Inclusion is part of who we are and how we work.

Upon receiving an interview, you may request accommodation for any accessibility needs.

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