Quality and Intervention Follow-up Technician (QSI)

Role Overview

Under the responsibility of a team leader, the quality and intervention follow‑up technician ensures the management and follow‑up of interventions from service providers on automated systems.

What You Will Do

Manage interventions from service providers, perform client reporting, manage appointments, and resolve tickets within a specified timeframe.

Why It Might Be a Fit

Requires 3+ years of experience in incident coordination or activity planning, with skills in ServiceNow, computer tools, and information systems.

Requirements

• Minimum 3 years of experience in incident coordination or activity planning
• Mastery of ServiceNow and computer tools
• Good knowledge of information systems
• Knowledge of security rules and regulatory environment
• Understanding of activities related to automated systems (DAB)
• Ability to report and follow up on interventions