QA Manager

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

Seeking a highly skilled Quality Assurance Manager to lead end-to-end testing across a diverse portfolio of THX audio products and drive overall quality assurance strategies. This role is responsible for ensuring product quality throughout the development lifecycle, from test planning and execution to validation and release readiness. We are seeking a highly skilled Quality Assurance Manager to lead end-to-end testing across a diverse portfolio of THX audio products and drive overall quality assurance strategies. This role is responsible for ensuring product quality throughout the development lifecycle, from test planning and execution to validation and release readiness. The ideal candidate will conduct system-level root cause analysis across software, driver, and hardware layers, working closely with cross-functional and international engineering teams to identify, diagnose, and resolve complex technical issues. Success in this role requires strong troubleshooting capabilities, a deep understanding of Windows platforms, and the ability to collaborate effectively in a global environment.

Multi-Category Product Validation: Lead end-to-end validation and testing activities across multiple THX-enabled product categories. Review product requirements and specifications, identify potential gaps or risks, and develop comprehensive test plans and test cases that cover functional, integration, and edge-case scenarios.

System-Level Root Cause Analysis: Investigate and resolve complex issues spanning software applications, drivers, firmware, and hardware components. Utilize diagnostic and debugging tools, including Event Viewer, system logs, and performance monitoring utilities, to perform in-depth root cause analysis and drive issue resolution.

Global Engineering Collaboration: Partner closely with engineering teams and stakeholders across North America, Europe, and Asia. Participate in technical discussions, provide detailed defect reports, reproduce issues, and track corrective actions through resolution while coordinating across multiple time zones.

Quality Assurance and Release Readiness: Analyze product quality metrics, testing results, and risk assessments to provide data-driven recommendations on product readiness. Support go/no-go decisions and help ensure products meet company quality standards prior to release.

Pre-Requisites

3–5+ years of experience in system-level troubleshooting, quality assurance, validation, or software/hardware integration testing, preferably on Windows platforms. Strong understanding of Windows operating systems, system diagnostics, debugging methodologies, and software-hardware interactions. Excellent English communication skills, with the ability to collaborate directly with global engineering teams and produce clear technical documentation and reports. Fluent in both written and spoken Chinese and English. Demonstrated ability to translate complex product requirements into structured test strategies, detailed test cases, and actionable technical findings. Strong organizational skills with the ability to manage multiple priorities, maintain high quality standards under tight deadlines, and make objective, data-driven decisions. Experience validating audio technologies, audio drivers, firmware, or related multimedia systems. Familiarity with USB audio specifications, monitor/display validation, acoustic testing methodologies, or audio signal path analysis. Passion for quality and a proven ability to uncover defects through creative test scenarios, exploratory testing, and a user-centric mindset. Experience working in cross-functional, multicultural, and globally distributed development environments.

Equal Opportunity and Inclusion

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights. Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one. Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.