QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate and sales managers' communication with partners across all channels (Telegram, Skype, email);

• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

• Track response times and ensure communication SLAs are met;

• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

• Escalate critical issues and follow up until they are resolved;

• Provide structured feedback to managers based on QA reviews;

• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

• Maintain a record of recurring mistakes and systemic issues within the team;

• Prepare regular reports on communication quality and team discipline;

• Initiate and support process improvements that impact partner communication quality.

Experience you'll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

• Ability to write clearly, concisely, and professionally;

• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

• Upper-Intermediate level of English.

It's a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality;

• Ability to provide tactful and constructive feedback;

• System-oriented mindset and focus on process clarity;

• Capability to remain neutral and objective in evaluations;

• Stress resilience and confidence in handling sensitive or conflict cases;

• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.