PUDO Network Field Manager-Lyon-frequent travel required)
MIONS, 69
il y a 12 jours
Main Mission
Reporting to the Network Team, you are responsible for developing, managing, and optimizing a network of Pick-Up & Drop-Off (PUDO) points within your assigned region. You play a key role in scaling the network while ensuring operational excellence and partner satisfaction.
Key Responsibilities
Network Development
- Identify and recruit new PUDO partners (local shops, retailers)
- Lead onboarding and contract setup
- Ensure optimal network coverage in your area
Partner Management
- Build and maintain strong relationships with partners
- Conduct regular field visits
- Support partners in daily operations
Training
- Train new partners on processes and tools
- Provide continuous coaching and refresher training
- Ensure compliance with operational standards
Performance & Quality
- Monitor KPIs (parcel volume, service quality, SLAs, customer satisfaction)
- Identify improvement areas and implement action plans
- Ensure brand standards are met
Internal Coordination
- Report field insights and issues
- Collaborate with operations, support, and product teams
Job Requirement
Profile
- Experience in network management, retail, logistics, or franchise operations
- Strong interpersonal and field-oriented mindset
- Autonomous and proactive
- Ability to manage multiple partners
- Comfortable with digital tools
Key Skills
- Business development
- Network management
- Training & coaching
- Performance analysis
- Problem solving
Goals
- Rapidly scale a high-quality PUDO network
- Ensure strong partner engagement and satisfaction
- Drive operational excellence
Entreprise
Cainiao Group
Plateforme de publication
WHATJOBS
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