PUDO Network Field Manager-Lyon-frequent travel required)

Main Mission

Reporting to the Network Team, you are responsible for developing, managing, and optimizing a network of Pick-Up & Drop-Off (PUDO) points within your assigned region. You play a key role in scaling the network while ensuring operational excellence and partner satisfaction.

Key Responsibilities

Network Development

• Identify and recruit new PUDO partners (local shops, retailers)
• Lead onboarding and contract setup
• Ensure optimal network coverage in your area

Partner Management

• Build and maintain strong relationships with partners
• Conduct regular field visits
• Support partners in daily operations

Training

• Train new partners on processes and tools
• Provide continuous coaching and refresher training
• Ensure compliance with operational standards

Performance & Quality

• Monitor KPIs (parcel volume, service quality, SLAs, customer satisfaction)
• Identify improvement areas and implement action plans
• Ensure brand standards are met

Internal Coordination

• Report field insights and issues
• Collaborate with operations, support, and product teams

Job Requirement

Profile

• Experience in network management, retail, logistics, or franchise operations
• Strong interpersonal and field-oriented mindset
• Autonomous and proactive
• Ability to manage multiple partners
• Comfortable with digital tools

Key Skills

• Business development
• Network management
• Training & coaching
• Performance analysis
• Problem solving

Goals

• Rapidly scale a high-quality PUDO network
• Ensure strong partner engagement and satisfaction
• Drive operational excellence