PUDO Network Field Manager-Lyon-frequent travel required)

Main Mission

Reporting to the Network Team, you are responsible for developing, managing, and optimizing a network of Pick-Up & Drop-Off (PUDO) points within your assigned region. You play a key role in scaling the network while ensuring operational excellence and partner satisfaction.

Key Responsibilities

Network Development

• Identify and recruit new PUDO partners such as local shops and retailers.
• Lead onboarding and contract setup.
• Ensure optimal network coverage in your area.

Partner Management

• Build and maintain strong relationships with partners.
• Conduct regular field visits.
• Support partners in daily operations.

Training

• Train new partners on processes and tools.
• Provide continuous coaching and refresher training.
• Ensure compliance with operational standards.

Performance & Quality

• Monitor KPIs such as parcel volume, service quality, SLAs, and customer satisfaction.
• Identify improvement areas and implement action plans.
• Ensure brand standards are met.

Internal Coordination

• Report field insights and issues.
• Collaborate with operations, support, and product teams.

Job Requirements

• Experience in network management, retail, logistics, or franchise operations.
• Strong interpersonal and field-oriented mindset.
• Autonomous and proactive.
• Ability to manage multiple partners.
• Comfortable with digital tools.

Key Skills

• Business development
• Network management
• Training & coaching
• Performance analysis
• Problem solving

Goals

• Rapidly scale a high-quality PUDO network.
• Ensure strong partner engagement and satisfaction.
• Drive operational excellence.