Project Manager - Global Client Operations

About The Role

• Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicingu2014via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project reviewu2014all while adhering to VSIu2019s processes and quality standards
• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSIu2019s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using your initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices timely and accurately
• Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently
• Performing any ad hoc admin

Core Skills

• Fluency in French at CEFR C2 level, or equivalent proficiency, including an excellent understanding of grammar, idiom and cultural nuance.
• Prior experience in a project management capacity in the localisation and/or media industries or similar role
• Understanding of the dubbing workflows.
• Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
• Effective verbal and written communication when working with clients, suppliers and internal team members
• Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service
• High motivation and solution focused with proven problem-solving and organisational skills
• Ability manage time effectively and prioritise tasks according to business needs
• Flexibility and adaptability to be able to apply last minute changes and find solutions
• Excellent attention to detail and time management
• Good Microsoft Office skills
• Previous experience with OOONA Project management or other similar tools will be an advantage
• Previous experience with subtitling specifications and tools an advantage

Why join VSI?

At VSI, youu2019ll be part of a passionate, and highly driven team thatu2019s helping entertainment travel the world. This is your chance to work on iconic global content, develop deep client partnerships, and make your mark in a creative, collaborative, and fast-moving environment.

We offer the scope to grow your career while being supported by some of the best talent in the localisation industry.