Project Manager, ERP & CRM Solutions

Responsibilities

• Take responsibility for the successful delivery of all project phases
• Be accountable for overall quality, commitments, schedule adherence and budget compliance for projects and ongoing support activities
• Effectively manage project governance, risks, change, negotiations, communications and project setbacks
• Create and manage project schedules, organize activities, define execution sequence, and determine resources and interdependencies
• Work with team members to set estimates and identify the appropriate resources
• Participate in the sales process
• Analyze current business processes and define new processes that will improve the client’s operational efficiency
• Coordinate requirements gathering, planning, design, implementation and validation with users
• Prepare and review project documentation: business processes, user guides, test plans, system documentation, procedures and framework definitions
• Design and update training materials and deliver training to key client staff
• Act as a facilitator and participate in implementing organizational changes
• Estimate costs and effort required to deliver large, complex projects
• Earn the client’s trust and build relationships that extend beyond the project lifecycle
• Identify and evaluate business opportunities within assigned accounts
• Manage and resolve issues while providing outstanding customer service

Requirements

• Bachelor’s degree in computer/software engineering, computer science or a related discipline
• A minimum of one to three years’ experience in a similar role (required)
• Excellent communication and interpersonal skills
• Strong documentation skills
• Proficiency in English and French
• Strong understanding of business process concepts (required)
• IT experience (required)
• Proven ability to multitask while demonstrating initiative and creativity
• Leadership skills and experience managing project teams
• Experience with at least one ERP, CRM or e‑commerce platform