Project Manager

We are proud to be a leading global operator in the non-aeronautical airport services sector. With a presence in 28 airports across 18 countries, we manage more than 60 luxurious lounges worldwide, offering an exceptional range of premium services tailored for discerning travelers. We’re on the lookout for a Project Manager to join our dynamic team in Paris.

Purpose of Role:

Reporting to the France Operations Manager, responsible for ensuring smooth and consistent operations across several airport lounges.

Responsibilities:

• Oversee daily lounge operations and ensure high standards of service, cleanliness, safety and customer experience
• Regularly visit and inspect the lounges, identifying operational issues and driving corrective actions
• Manage and coordinate external service providers across F&B, reception, cleaning, technical maintenance and other operational services
• Monitor contractual commitments and Service Level Agreements (SLAs)
• Lead and support our team of Lounge Supervisors
• Organise team schedules, site allocation and operational coverage
• Manage operational projects including refurbishments, new equipment and the onboarding of new service providers
• Work closely with the Group F&B Manager to continuously improve our food and beverage offering
• Ensure compliance with HACCP, food safety and airport operational requirements
• Monitor customer feedback, satisfaction levels, operational KPIs, consumption and cost indicators
• Coordinate stakeholders and service providers while ensuring continuity of operations

Qualifications:

• Bachelor’s Degree in Economics, Finance, Business Administration, or related fields
• A total of at least 6 years of experience, including at least 4 years in a similar area.
• Experienced in business planning, financial modeling, and budgeting
• Strong understanding of IFRS/TFRS and financial statements
• Ability to interpret complex data and present actionable insights
• Ability to work in a fast-paced and multicultural environment
• Excellent written and oral communication skills
• Analytical, problem-solving, and decision-making skills.
• Upper-Intermediate level of English written and spoken