Project Manager

Responsibilities

• Play a key role in deploying our solution for our most strategic clients.
• Lead end-to-end projects across both Build and Run phases, for clients spanning a variety of industries (retail, healthcare, real estate, etc.).
• In charge of all the project lifecycles: scoping, solution configuration (contact center, AI…), integration with the client's IT ecosystem (CRM, business tools), testing phases, go-live, and continuous optimization.
• Drive project governance by defining milestones, managing risks, and ensuring commitments are met across quality and timelines.
• Manage client relationships at a strategic level, lead steering committees to keep projects on track and stakeholders aligned.
• Bring expert recommendations grounded in industry best practices to continuously optimize the performance of deployed solutions.
• Collaborate closely with Sales, Product, Technical, and Customer Operations teams to ensure seamless project delivery.

Requirements

• Experience in SaaS solution implementation.
• Hands-on experience managing direct client relationships and navigating complex stakeholder environments.
• Engineering degree with solid project management experience, ideally gained within a Cloud software vendor or fast-growing tech company.
• A genuine client-first mindset combined with sharp organizational skills and a structured approach to delivery.
• A strong interest in web technologies and a natural ability to collaborate cross-functionally with internal teams.
• Excellent written and verbal communication skills in both French and English and professional proficiency in Spanish.

Hard Skills

• SaaS solution implementation
• project management
• solution configuration
• integration
• testing
• optimization
• risk management
• milestone definition
• client relationship management
• stakeholder management

Soft Skills

• client-first mindset
• organizational skills
• structured approach
• collaboration
• communication skills
• strategic thinking
• leadership
• problem-solving
• adaptability
• interpersonal skills

Certifications & Qualifications

• engineering degree
• project management certification

ATS Optimization Keywords

Hard Skills

• SaaS solution implementation
• project management
• solution configuration
• integration
• testing
• optimization
• risk management
• milestone definition
• client relationship management
• stakeholder management

Soft Skills

• client-first mindset
• organizational skills
• structured approach
• collaboration
• communication skills
• strategic thinking
• leadership
• problem-solving
• adaptability
• interpersonal skills

Certifications & Qualifications

• engineering degree
• project management certification