Project Coordinator with German

The Project Coordinator provides administrative support to Project Managers (PMs) in the Services organization to deliver Forterro Services projects across different solutions. They also coordinate transactional business and other small projects that do not require the engagement of a PM.

• Support the PM in administrative management such as time management, task management, status updates, revenue recognition and invoicing.
• Support the PM in updating Forterro's project management systems such as Certinia – as appropriate for status, timeline, revenue, invoices, free work hours, EAC and % complete.
• Update project tracking tools with personnel and maintain current, complete, and accurate resource requests and supply forecast in alignment with, and under the direction of, the field-based PM organization.
• Manage smaller projects and staff augmentation projects on behalf of field Consultants, ensuring delivery on scope, on cost and on schedule and ultimately achieving customer satisfaction.

Responsibilities

• Manage smaller projects and staff augmentation projects which don’t have PM funding.
• Handle enquiries for project scope information, incl. PO and paperwork, directly with Sales, Consultants, Finance and Operations.
• Accurately set up projects based on requests coming in via JIRA.
• Book Change Requests correctly on projects.
• Track funding availability on project and ensure system accuracy.
• Provide detailed project info to PM, Team Lead, Business Lead and/or Client as required.
• Work with Workforce Management to ensure that project staffing is correct in Certinia.
• Create and maintain accurate revenue forecast for the projects under direct management.
• Ensure project resources hand in timely and accurate timesheets.
• Approve timesheets and ensure that time is adjusted as necessary.
• Collect consulting reports and completion certificates as required.
• Support project revenue recognition and invoicing.
• Proactively examine existing unused funding on projects under management to help Team Leads and Business Leads identify potential revenue opportunities.
• Ensure that projects under management are maintained accurately (adding tasks, extending end dates, maintaining Role Budgets, adding hours for change requests, etc.).
• Work with Business Management and Finance to review supporting documents for projects under management for accuracy as required (discounting, deal review compliance, etc.).
• Cooperate with the PMs to close out projects in Certinia.
• Support the PM in preparation of project reports, financial reports, and other analysis.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
• Proven experience (2+ years) in a client interaction role and ability to perform with minimum supervision on multiple projects.
• Very good German and English skills (both verbal and written).
• Experience with a Professional Services Automation system (e.g. Certinia / Financial Force) preferred.
• Project management and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Good organizational management skills and well-developed interpersonal skills.
• Ability to manage multiple parallel engagements and deal with ambiguity.
• Ability to work in a team environment, but also be self-directed, proactive and action-oriented.
• Very good customer service skills and a drive for results.
• Good analytical and problem-solving abilities.
• Good interpersonal and communication skills and adequate problem-solving skills to successfully engage with internal and external stakeholders.
• High level of integrity, professionalism and discretion.

Department: Project Management

Employment Type: Permanent

Location: Maroc, Casablanca

Reporting To: Martin Zitz