Program Manager - PA - A

The Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis. The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Valeris, the PM serves a crucial role in driving internal project teams to deliver Valeris’s full suite of products and services on schedule, on budget, and within scope.

The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast-growing organization.

Responsibilities

• Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick‑off calls
• Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services
• Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood
• Manage the program budget for the client and provide recommendations for effectively managing program cost
• Interface with clients and maintain essential business relationships on a day‑to‑day basis as the primary business relationship manager
• Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements
• Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class
• Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning
• Measure, and monitor program key performance indicators to develop data‑driven recommendations
• Learn and assist the client in navigating client‑internal requirements and processes specific to their organization
• Be well‑versed on their third‑party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)
• Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal projects.
• Be a sought‑out resource within Mercalis as both an internal and external subject matter expert
• Provide mentorship and training to Associate Program Managers where needed

Qualifications

• Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry, graduate degree and/or additional certifications including PMP preferred
• Three to Four (3‑4) years of project or program management experience
• If an internal applicant, seeking extensive experience with Mercalis systems and services (preferred)
• Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders
• Able to multi‑task in a fast‑paced environment while functioning as a member of a highly collaborative team
• Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)
• Organized and detail‑oriented with effective time management skills
• Budget management and/or financial accounting skills
• Ability to take initiative and anticipate needs
• Ability to travel both locally and out‑of‑town, expectation is up to 10% travel

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA‑eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work‑life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission‑driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.