Program Manager FR/EN/SP

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Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

We are looking for a Program Manager to lead customer programs across Europe for Justice and Public Safety Business Line. You will be the primary point of contact for our customers, drive delivery excellence, and own program financials throughout the contract lifecycle.

Join the undisputed Market leader in Biometrics, learn about our world-leading technologies and products, benefit from decades of experience with Law enforcement agencies.Based on your experience and you will be able to lead strategic programs.

Key Missions

About the role

We are looking for a Program Manager to lead customer programs across Europe for Justice and Public Safety Business Line. You will be the primary point of contact for our customers, drive delivery excellence, and own program financials throughout the contract lifecycle.

Justice and Public Safety (JPS) is IDEMIA Public Security’s dedicated business line focused on empowering law enforcement agencies worldwide. Leveraging over 50 years of biometric expertise, JPS develops cutting-edge solutions such as fingerprint and facial recognition, investigative analytics, and mobile biometric devices. Trusted by more than 85 governments across 55 countries, our mission is to help prevent offenses, solve crimes, and protect communities by delivering fast, secure, and reliable identification technologies tailored to the evolving needs of justice and public safety professionals.

What you’ll do

• Be the customer’s primary management point of contact; build trust, collect feedback, and turn it into continuous improvement, customer satisfaction and upsell opportunities.
• Lead and align cross-functional teams (engineering, supply, purchasing, legal, finance, partners) to hit scope, schedule, cost, and quality targets.
• Plan and govern execution using IDEMIA’s Program Management System (equivalent to Prince2), including tollgates and Key Performance Indicators monitoring.
• Own the program P&L: forecast revenue/cost, track margin, secure cash-flow milestones, and drive invoicing accuracy.
• Anticipate and manage risks; define mitigations; escalate for support when needed.
• Ensure contractual compliance; lead amendments, claims handling, and change requests.

Profile & Other Information

• Experience: Minimum 5 years managing programs with cross-functional teams and customer-facing responsibilities.
• Proven P&L accountability and financial acumen (revenue forecasting, margin, cash-flow).
• Contract management and negotiation skills with customers, partners, and suppliers.
• Strong program fundamentals: risk analysis & mitigation, KPI dashboards, governance & tollgates.
• Excellent communication, stakeholder management, critical thinking, and problem solving.
• Languages: fluent English, Spanish and French
• Certifications (optional): PMP, Prince2, Agile credentials welcome.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies