Program Manager

Purpose

We are looking for a Program Manager to lead customer programs across Europe for Justice and Public Safety Business Line. You will be the primary point of contact for our customers, drive delivery excellence, and own program financials throughout the contract lifecycle.

What you’ll do

• Be the customer’s primary management point of contact; build trust, collect feedback, and turn it into continuous improvement, customer satisfaction and upsell opportunities.
• Lead and align cross‑functional teams (engineering, supply, purchasing, legal, finance, partners) to hit scope, schedule, cost, and quality targets.
• Plan and govern execution using IDEMIA’s Program Management System (equivalent to Prince2), including tollgates and Key Performance Indicators monitoring.
• Own the program P&L: forecast revenue/cost, track margin, secure cash‑flow milestones, and drive invoicing accuracy.
• Anticipate and manage risks; define mitigations; escalation for support when needed.
• Ensure contractual compliance; lead amendments, claims handling, and change requests.

Profile & Other Information

• Experience: Minimum 5 years managing programs with cross‑functional teams and customer‑facing responsibilities.
• Proven P&L accountability and financial acumen (revenue forecasting, margin, cash‑flow).
• Contract management and negotiation skills with customers, partners, and suppliers.
• Strong program fundamentals: risk analysis & mitigation, KPI dashboards, governance & tollgates.
• Excellent communication, stakeholder management, critical thinking, and problem solving.
• Languages: fluent English, Spanish and French.
• Certifications (optional): PMP, Prince2, Agile credentials welcome.

We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.