Program Manager

Job Description

As we grow our proposition, we are seeking a Program Manager to orchestrate the delivery of high‑value improvement workstreams across Lending, Savings, and Invoice Finance. Reporting to the Chief Product Officer, you will resolve internal resource constraints and manage a hybrid delivery model to ensure strategic milestones are met. Your role is to act as the central “traffic controller,” tracking program outcomes and monitoring operational readiness to ensure a seamless transition from build to launch.

Core Responsibilities

• Own the overarching program roadmap and delivery plan, synchronising workstreams to ensure alignment with the Chief Product Officer’s strategic goals;
• Understand resource constraints, internal bottlenecks, and business context; identify potential delivery risks and drive resolution to keep workstreams on track;
• Own the program‑level governance, maintaining a hybrid waterfall‑agile framework to track milestones, dependencies, and budgets across all active projects;
• Work closely with Product Managers and technical leads to translate high‑level business objectives into achievable delivery and manageable work packages;
• Define, track, and report on program health; track workstream delivery of business value and adhere to the bank’s internal risk and compliance standards;
• Collaborate effectively with cross‑functional stakeholders (Risk, Legal, Finance, and IT);
• Review operational readiness and program milestones to ensure all delivery criteria and regulatory requirements are met before a product or feature is transitioned to live;
• Manage executive stakeholder expectations, providing the CPO and board with transparent communication regarding program progress, budget tracking, and resource hotspots.

Essential Experience

• 5+ years in the financial services industry in Europe, ideally with expertise in the SME market;
• Experience launching new platforms across multiple countries;
• Demonstrable experience leading organisational change;
• Has worked in AGILE teams and organisations.

Technical Skills

• Strong stakeholder management across multiple complex relationships;
• Highly familiar with AGILE methodologies.

Core Competencies

• Stakeholder management – Ability to build strong relationships;
• Entrepreneurial spirit – Thrives in startup/scale‑up environments with ambiguity and limited resources;
• Self‑starter – Takes initiative, manages priorities independently, and drives projects to completion;
• Communication excellence – Outstanding written and verbal communication skills in either French, Dutch or Spanish with additional European languages highly valued;
• Creative problem‑solving & an innovative approach to finding solutions.

Education

Experience dependent.

Personal Attributes

• Passionate about fintech innovation and SME financing;
• Comfortable with regulated financial services environment;
• Results‑oriented with strong attention to detail;
• Adaptable and resilient in fast‑paced, evolving organisation;
• Team player who embodies RiverBank’s values of integrity, excellence, and collaboration.

Equal Opportunity Statement

RiverBank is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.