Program Director

Role Overview

The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs—often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform.

What You Will Do

Key Responsibilities include setting strategic direction for complex programs, overseeing and enabling Program Managers and Project Managers, ensuring robust processes and forums are in place to manage and control risk, change, resources, and financials, building and maintaining strong relationships with executives, partners, and customers, and fostering a high-performance, collaborative team culture.

Why It Might Be a Fit

To be successful in this role, you have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, and 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.

Requirements

15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings

Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent)

Agile/Scrum/SAFe experience

Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus

Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts

Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making

Strong financial acumen, with experience in program budgeting, forecasting, and value realization

Excellent communication, negotiation, and executive stakeholder management skills

Ability to travel as required (up to 50%)

Benefits

• Competitive salary
• Equity
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays