Program Director

Role Overview

The Program Director is a senior delivery leader responsible for orchestrating and enabling the successful execution of large-scale, complex programs. This role involves strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform.

What You Will Do

• Set strategic direction for complex programs, oversee Program Managers and Project Managers, ensure robust processes and forums are in place to manage and control risk, change, resources, and financials, and build and maintain strong relationships with executives, partners, and customers.

Why It Might Be a Fit

To be successful in this role, you should have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, and 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations
• Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
• Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address
• Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts
• Strong financial acumen, with experience in program budgeting, forecasting, and value realization
• Excellent communication, negotiation, and executive stakeholder management skills
• Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Opportunities for travel and professional development