Professional Services Engineer

The Role

We are looking for a Professional Services Engineer to support the deployment, configuration, adoption, and ongoing use of Hackuity’s vulnerability management platform across the Middle East.

You will work closely with customers’ cybersecurity, infrastructure, DevOps, cloud, and IT operations teams. Your role will combine strong technical delivery capabilities with practical cybersecurity expertise. You will help customers install and integrate the platform, particularly in Kubernetes-based environments, and ensure that they obtain measurable value from their vulnerability management processes.

This is a customer-facing role requiring the ability to operate independently, communicate with senior technical stakeholders, and translate complex cybersecurity and infrastructure topics into clear recommendations.

Key Responsibilities

Customer deployment and architecture

• Lead and support customer deployments across cloud, hybrid, and on-premises environments.
• Assess customer infrastructure, security constraints, network architecture, authentication requirements, and operational processes.
• Design and document deployment architectures aligned with customer requirements.
• Install and configure Hackuity on Kubernetes and OpenShift environments using Helm 3 charts.
• Support deployments on customer-managed clusters, including Amazon EKS, Microsoft AKS, and Google GKE.
• Validate cluster prerequisites, sizing, namespaces, storage, ingress, firewall rules, DNS, certificates, secrets, and connectivity.
• Coordinate access to container registries, private registries, or customer proxies such as Artifactory.
• Support integrations with PostgreSQL, OpenSearch, identity providers, ITSM tools, vulnerability scanners, cloud platforms, and other security technologies.
• Assist customers with TLS configuration, internal certificate authorities, network segmentation, and secure communication between platform components.
• Contribute to installation guides, architecture documents, deployment runbooks, and operational handover materials.

Vulnerability management and cybersecurity expertise

• Help customers design or improve their vulnerability management and vulnerability operations processes.
• Understand vulnerability scanning, asset inventory, vulnerability normalization, risk-based prioritization, remediation workflows, and exception management.
• Configure the platform to consolidate findings from multiple security tools and provide a unified view of cyber risk.
• Help security teams prioritize remediation based on business context, exploitability, asset criticality, threat intelligence, and operational impact.
• Configure remediation workflows, dashboards, rules, campaigns, ownership models, and integrations with ticketing or orchestration platforms.
• Advise customers on collaboration between vulnerability management, SOC, infrastructure, application, and asset-owner teams.
• Deliver product demonstrations, technical workshops, onboarding sessions, and administrator training.
• Support customers in measuring improvements such as remediation time, critical vulnerability reduction, workflow automation, and risk visibility.
• Investigate customer issues, reproduce technical problems, and coordinate resolution with Product, Engineering, Support, and Customer Success teams.

Professional services delivery

• Participate in discovery workshops and translate customer requirements into technical delivery plans.
• Produce statements of work, implementation plans, project schedules, and technical acceptance criteria.
• Manage several customer engagements in parallel while maintaining clear priorities and documentation.
• Communicate project status, risks, dependencies, and required customer actions.
• Work with local partners, distributors, MSSPs, and systems integrators when required.
• Identify opportunities to improve customer adoption, expand use cases, and increase platform value.
• Capture customer feedback and share product improvement recommendations internally.
• Contribute to the continuous improvement of Hackuity’s professional services methodology and delivery assets.

Technical Environment

The successful candidate should be comfortable working with some or most of the following:

• Kubernetes architecture and administration; Red Hat OpenShift.
• Helm 3, Kubernetes manifests, container images, registries, image pull secrets, and private registry proxies.
• Amazon EKS, Microsoft AKS, and Google GKE.
• Ingress controllers, DNS, TLS certificates, internal certificate authorities, and firewall rules.
• Kubernetes namespaces, deployments, services, persistent volumes, secrets, and resource sizing.
• PostgreSQL and OpenSearch or Elasticsearch technologies.
• Linux administration and shell scripting.
• REST APIs, JSON, webhooks, and system integrations.
• SAML, OAuth, OpenID Connect, LDAP, and role-based access control.
• ITSM and workflow platforms such as ServiceNow or Jira.
• CI/CD concepts, infrastructure automation, observability, logs, metrics, troubleshooting, and incident analysis.
• Cloud and hybrid infrastructure security.

Required Experience and Skills

Three to seven years of experience in professional services, solution engineering, implementation engineering, technical consulting, DevOps, cloud engineering, or cybersecurity. Hands‑on experience deploying and troubleshooting applications on Kubernetes. Practical experience with Helm and containerized applications. Experience with OpenShift or at least one major managed Kubernetes service. Solid understanding of Linux, networking, DNS, TLS, certificates, firewalls, proxies, and identity management. Professional experience in cybersecurity, vulnerability management, security operations, cloud security, application security, infrastructure security, or a related domain. Good understanding of vulnerability scanners, CVEs, CVSS, remediation processes, asset criticality, and security risk prioritization. Ability to troubleshoot complex technical issues across application, infrastructure, network, and security layers. Strong customer‑facing communication and presentation skills. Ability to write clear technical documentation in English. Ability to work autonomously in a regional and international environment. Willingness to travel regularly within the Middle East.

Preferred Qualifications

Experience deploying security platforms or enterprise SaaS products in regulated environments. Experience with fully on‑premises or air‑gapped deployments. Experience supporting financial services, government, defense, energy, healthcare, or telecommunications customers. Knowledge of vulnerability management platforms, exposure management, CTEM, SOC operations, or security orchestration. Experience integrating scanners such as Tenable, Qualys, Rapid7, Microsoft Defender, Snyk, Burp Suite, Wiz, or equivalent technologies. Familiarity with ServiceNow, Jira, Splunk, Cortex XSOAR, Microsoft Sentinel, or similar platforms. Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or Google Cloud certification. Cybersecurity certification, such as Security+, CISSP, CISM, CEH, or GIAC. Arabic language skills are a strong advantage. French is a plus for customers and partners in North Africa. Previous experience working with customers in Saudi Arabia, the UAE, Qatar, Jordan, Egypt, or neighboring markets.

What Success Looks Like

• Successfully deliver customer deployments with limited supervision.
• Become proficient in Hackuity’s platform, connectors, deployment models, and operating procedures.
• Independently troubleshoot Kubernetes, integration, configuration, and data ingestion issues.
• Deliver high-quality technical workshops and customer training sessions.
• Help customers establish effective vulnerability prioritization and remediation workflows.
• Build trusted relationships with customer security and infrastructure teams.
• Contribute reusable documentation, deployment patterns, and implementation best practices.
• Support strong customer adoption and positive project outcomes across the region.