Professional Services Consultant

Position Overview

As a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment—including configuring conversational AI agents—ensure their needs are met, and identify opportunities for growth and expanded usage.

Key Responsibilities

• Collect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives
• Analyze, prepare, and validate data necessary for solution deployment
• Configure the platform to fit client needs—build, design, and refine AI Applications
• Guide and train clients in platform deployment, ensuring smooth implementation
• Facilitate workshops, deliver user training, and support change management
• Troubleshoot issues and answer customer tickets within Professional Services scope
• Proactively identify opportunities to expand usage and propose relevant solutions
• Act as project manager on various projects, overseeing timelines, deliverables, and client satisfaction
• Coordinate internally with sales & pre-sales, product, marketing, and engineering teams

Required Experience and Skills

• 2+ years of experience, preferably in consulting or working directly with customers
• Understanding of modern LLM architectures (RAG, tools, agents, language models, API integrations)
• Python (automation, data normalization)
• SQL (generating KPIs)
• JavaScript (platform configuration)
• Data analytics and data management proficiency
• Project management and delivery skills to ensure successful execution and client satisfaction
• Strong customer relationship skills to build and maintain positive client interactions
• Fluency in English and French with strong communication capabilities in both languages
• Passion for technical tasks as well as business analysis, bridging the gap between technology and business needs
• Degree in a relevant field (e.g., Computer Science, Data Science, Engineering)

Desired Qualities

• Excellent project management skills, ensuring projects are completed on time and within scope
• Strong communication and interpersonal skills to collaborate effectively with clients and internal teams
• Proactive approach to identifying and solving problems
• Adaptable and open to learning, continuously improving your skills and knowledge
• Managing multiple projects simultaneously with ease

Preferred Experience

• Hands‑on experience building or deploying AI applications
• AI agent knowledge: setting up agents, prompting, tuning model behavior, implementing tools/integrations, retrieval, guardrails
• Experience in the financial services or SaaS industry
• Enjoyment of data management activities and a desire to delve deeper into AI