Professional Customer Relations Area Manager

Responsibilities

• Develop and retain a high-potential professional (PRO) client portfolio
• Build and maintain trusting relationships and ensure a smooth customer journey
• Analyze the portfolio and identify growth opportunities
• Monitor performance indicators and implement concrete actions
• Engage the entire store team around the PRO strategy

Requirements

• Proven experience working with professional (PRO) clients
• Driven by challenges and results-oriented
• Passion for service and strong customer focus
• Demonstrated leadership and team spirit
• Meticulous, well organized and analytically minded

Soft Skills

• customer focus
• leadership
• team spirit
• analytical skills
• organizational skills
• results-oriented
• relationship building
• trust building
• meticulousness
• service passion