Production Manager

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

Mission: As a Client Services Production Manager, you will manage essential activities at Murex. You will ensure the operational excellence and satisfaction of your clients (whether Managed Services or on-premises) by orchestrating service delivery, coordinating internal contributors, and acting as the face of Murex for the client for production support and evolutions. You will increase your expertise in MX, drive cross-selling opportunities, and lead your CET team on production topics. You will play a pivotal role in our transformation program and pave the way for advancing into roles such as team leadership, architecture and client management. Your Role:Develop a mutually beneficial long-term partnership between Murex and these clients  Ensure instance stability in production though adequate support in line with contract obligation  Organize support activities by providing adequate staffing and ensuring availability of suitable support structures at Murex and at the client  Create adequate communication and processes between Murex and client teams  Manage light evolution of the production and allow extension  Properly monitor client satisfaction and support cost  Demonstrate value of maintenance to the client  Enhance leverage of (and the value from using) the Mx platform for the client  Your Profile: Minimum of 5/6 years of relevant client services and Mx experience  Previous experience as Support Coordinator for a client is a plus  Proven experience in the management of a functional team providing support to a client  An ability to act as an escalation point to ensure an appropriate response is put in place both at Murex and client  An ability to anticipate issues/risks and trigger corrective actions at Murex and at the client  Ability to develop trust-based relationships with client contacts  Proactively providing them with relevant and fit-to-purpose information and advice  Managing expectations and acting with integrity and accountability  Reliably following through on what matters to them and helping them leverage Murex’s offering to reach their objectives  Depending on the account activities, traveling may be required to meet with clients Summary

Location: Paris

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