Product Owner / SME AI - F/M/X

Company Description

Accor is a global leader in hospitality, operating in more than 110 countries with 5,500 hotels. Our offices are located in Issy-les-Moulineaux.

Job Description

Accor Tech & Digital is the innovation and technological transformation laboratory of the world leader in hospitality. Our teams, known as Heartists, bring together the best of hospitality with the best of tech and digital to create personalized, memorable, and sustainable experiences. We design digital products and services for our customers and hotel teams, and the scope of the role knows no boundaries.

Reporting to the SVP of Data Science & AI, you will join a team at the heart of the Accor Group’s transformation through data and artificial intelligence. Within the Data department, the Data Science & AI vertical aims to define and implement the Group’s AI vision, scale‑up the use of ML, GenAI, and Agentic AI, and maximize the business impact of these technologies on customer experience, hotel operations, and internal teams.

Responsibilities

• Business Partnership: capture business needs, frame AI use cases, align on KPIs and expected value with stakeholders (Commercial, Marketing, Distribution, Operations, Brand).
• Product Ownership:
  • Own product vision, roadmap and backlog.
  • Prioritize features balancing business value, technical feasibility and risk.
• Delivery Leadership:
  • Lead an internal/external squad composed of Data Scientists, AI / GenAI Engineers & ML Ops Engineers.
  • Drive sprints, quality, time‑to‑market and production readiness.
• Adoption & Value Tracking:
  • Drive change management and end‑user adoption.
  • Measure usage, ROI and business impact.
  • Report to sponsors and leadership.
• Vendor & Budget Management: steer external partners (OpenAI, Giskard, Converteo, Artefact, etc.), manage budget, contracts and SLAs.
• Risk, Ethics & Compliance: ensure GDPR, Responsible AI and security guardrails are embedded by design, in close partnership with DPO, Legal and Compliance teams.

Qualifications

• Master’s Degree in Engineering, Data Science, Computer Science or Business School with a strong Tech/Data grounding.
• Strong experience (7+ years) in Product Management, Consulting or applied AI delivery, with at least one major AI / Data Product shipped end‑to‑end in production.
• Experience in hospitality, travel or retail is a plus.

Technical Skills

• Hands‑on literacy in GenAI and ML Ops enabling you to challenge technical choices with Data Scientists and AI Engineers.
• Fluency with OpenAI, AWS AgentCore, Anthropic and Microsoft Foundry.

Soft Skills & Mindset

• Strong business acumen and ability to translate priorities into AI products in a complex organization.
• Ability to manage senior stakeholders up to C‑Level.
• Identify with the team values: Learn & Be Curious; Take Ownership; Build Trust with Stakeholders.

Benefits

• Flexible work options: remote days from France, work from home, office, hotels or coworking spaces through Worklib.
• Weekly deep work and personal development time (every Wednesday).
• Multicultural, English‑speaking work environment.
• Continuous improvement & training: hackathons, tech partnerships, talent management, certifications, and a dedicated learning platform.
• Employee perks: Heartist Program with stays and experiences worldwide; Heartist for Good volunteering support; Employee Social Committee support; Sustainable Mobility Package; public transport subsidy; €11 meal vouchers; health insurance funded 50% by the company; onsite wellness and sports facilities via Gymlib.

We value the richness of diverse nationalities, personalities, and professional backgrounds. We adapt to the specific needs of our employees, including those with disabilities. All applications are encouraged, regardless of gender, and we look forward to hearing from you.