Product Owner, Retail Payments (India, Malaysia)

Job Summary

• Own end-to-end delivery of key payment initiatives with a focus on Product Innovation, Digital Journeys with the aim to ensure delivery of capabilities within budgets/timelines while ensuring the best-in-class client experience
• Lead new product development, enhancement of existing products/features and product management for payment capabilities in-line with the overall group retail payment products strategy.
• Drive product and journey standardization for Retail Payments globally while implementing compliance with local regulation across markets
• Have awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Monetize capabilities and develop analytics to track performance

Key Responsibilities

Product Development

• With deep knowledge of agile principles, own the vision of the payment squad and hold accountability for defining and delivering on the Objectives and Key Results (OKRs) of that squad; including
• Defining end-to-end requirements, making sure they are complete, integral and consistent
• Building and prioritizing Squad backlog in terms of user stories to achieve business goals; Continuously keeping the backlog up to date
• Managing relationships and synchronizing Technology colleagues with the Hive Lead, Chapter Lead and other Product Owners in cross-squads responsible for related products to align on roadmaps, priorities and dependencies
• Proactively and courageously identify, analyse, and steer solutions on impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.
• Own the overall product quality and outcomes by adoption of key agile processes (e.g. DOR & DOD)
• Ensure high degree of stakeholder management to enable all requirements and deliverables are correctly understood, planning is up to date, priorities are reaffirmed, and stakeholder expectations are appropriately managed

Business

• Work with markets for commercialization and monetization of the capabilities, helping to increase product adoption
• Develop, deploy and track key success metrics

Strategy

• Take ownership of Digital payments journeys to deliver new features & key enhancements for the Hive
• Own & define the backlog for digital payments journeys across real-tile, scheduled, and cross-border use cases.
• Align digital payment capabilities with core customer journey & product propositions across Cards, Lending and Deposits.
• Ensure alignment with enterprise payment modernization, digital engagement and segment strategies.

Processes

• Evaluate processes for optimisation of technical stack and automation of back-end processes for end-to-end Straight Through Processes. You will build product as well as prioritise product backlog to achieve business goals and manage stakeholder relationships to align expectations, prioritisation and overall product roadmap.

People & Talent

• Proactively provide inputs into squad members evaluation and performance review on a regular basis
• Working with Hive Lead, dynamically allocate resources within the squad based on (i) squad backlogs and (ii) resource needs
• Define the set of necessary competences in the squad with Hive Lead / Chapter Lead, highlighting missing competencies and ensuring furnishing these in timely manner so as to maintain the Hive work on track

Risk Management

• Ensures timely, and quality (error free) submissions, as needed for internal governance forums like QPRs / MPRs
• Ensures that all the applicable and relevant standards and policies are duly met to ensure there are no regulatory / compliance lapses
• Working with cross functional teams including technology, Legal, Compliance, Fraud, operational risks during the course of each delivery
• Ensure, where applicable, adequate and appropriate systems, controls and compliance within area of responsibility. Where appropriate, direct remedial action and/or ensure adequate reporting

Governance

• Act as a governance leader promoting the highest levels of ethical conduct. Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Product Owners
• Squad & Hive members
• Domain Leads
• Domain Tech Leads
• Engineering Leads
• Technology Chapter Lead
• Solution Architects
• PO Chapter members & Leads
• UI/UX Designers
• Business Stakeholders

Skills And Experience

• At least 6-8 years of experience in a financial institution, preferably in Retail Clients / Retail Product & Project Management, with a good understanding of Payment capabilities, digital products and financials drivers. PMP/Agile certification would be preferred
• Strong understanding of payment schemes, network association, ISO20022
• Understanding of and delivery under Agile framework
• Strong financial management capabilities: budget tracking, planning, forecast and variance explanations
• Good interpersonal and communication skills: networking, negotiation and influencing
• Positive attitude with the capability to work under pressure and deliver on multiple deadlines
• Strong analytical and numerical skills

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.