Product Owner

PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all.

We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape.

As Product Owner – eCommerce , you are responsible for driving the execution, delivery and operational performance of PayXpert’s eCommerce payment products.

You will work in close collaboration with the Product Manager, who owns strategy and roadmap, while you focus on backlog execution, feature delivery and production excellence, ensuring reliable and high-quality implementation across all initiatives.

This is a highly hands‑on role, where you will work directly with real payment flows, APIs, transaction data and production environments, contributing to improving conversion, approval rates and overall payment performance.

Key Responsibilities

Delivery & Execution

• Own and manage the product backlog, aligned with the PM roadmap
• Write user stories, specifications and acceptance criteria
• Ensure timely and high-quality delivery of features
• Collaborate closely with Engineering, QA and Data teams
• Support testing, validation and release processes
• Ensure post-release monitoring and follow-up
• Monitor production performance across transactions, payment flows and conversion metrics
• Investigate payment failures, drops in approval rates, routing issues and 3DS/authentication problems
• Perform root cause analysis using SQL, logs and observability tools
• Analyse API calls, gateway logs and acquirer responses
• Work with Engineering to diagnose and resolve incidents quickly
• Own incident follow-up and ensure proper resolution and prevention
• Contribute to improving monitoring, alerting and debugging capabilities

External Coordination (Schemes & Partners)

• Coordinate with card schemes (CB, Visa, Mastercard) and external providers
• Support feature implementation and certifications
• Investigate and resolve technical and compliance issues involving partners
• Ensure alignment with scheme rules (3DS, CB2A, etc.) and regulatory requirements
• Act as a coordination point with acquirers and payment ecosystem stakeholders

Stakeholder Collaboration

• Act as the main point of contact for delivery and production topics
• Ensure alignment between Product, Engineering, Operations, Compliance and Data
• Communicate progress, risks and dependencies
• Provide visibility on production issues and delivery status

Support to Product Discovery

• Support the Product Manager in discovery and analysis when relevant
• Provide data insights and feedback from production and delivery
• Contribute to refining problem statements and validating hypotheses

Position Requirements

• 2-5 years of experience as a Product Owner or similar role
• Experience in eCommerce, payment funnel optimisation or payment industry is a strong plus!
• Strong analytical mindset with the ability to investigate complex issues
• Hands‑on experience with: SQL - API tools (Postman, Bruno) - Logs / observability tools
• Understanding of payment flows and transaction lifecycle
• Knowledge of 3DS workflows and CB2A is a plus
• Experience working in Agile / Scrum environments
• Fluent English is mandatory
• French is a strong plus!

Our Culture & Ways of Working

Our culture is built around people, ownership and continuous progress. We strive to create an environment where individuals feel trusted, supported and challenged to grow, with regular feedback and meaningful follow‑up.

We value collaboration over hierarchy. Ideas can come from anywhere, and every voice matters; we expect our teams to contribute, challenge and shape the way we work.

We are strongly product‑oriented, with a hands‑on mindset and a genuine openness to new ideas. Innovation is not limited to specific teams; it is a shared responsibility.

We believe in continuous improvement over perfection. Each quarter, we actively look for ways to optimise our processes, enhance our solutions and raise the bar as an organisation.

At PayXpert, we want you to grow, feel valued and enjoy your work experience.

Here’s what we bring to the table:

Compensation & Stability

• Competitive salary package with a permanent contract
• Flexible working hours and a wellbeing‑focused intensive summer schedule.
• International, diverse and collaborative teams across Spain, France & the UK
• Regular engagement events to build strong connections
• Real ownership and visible impact on key initiatives
• Continuous learning opportunities tailored to your development plan
• Free language courses (Spanish, French, English) to support your global career
• Involvement in exciting and innovative fintech projects

Recognition & Rewards

• Employee referral bonus program

We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: