Product Manager – RCM (Pharmacy)
The Product Manager – RCM (Pharmacy) is responsible for bringing pharmacy expertise directly into product strategy, roadmap decisions, and product execution. This role ensures pharmacy workflows, reimbursement processes, customer needs, and industry requirements are translated into scalable product capabilities that support the future direction of RCM.
The Product Manager serves as the voice of the pharmacy customer, combining first‑hand pharmacy experience with product management discipline to drive product decisions grounded in how pharmacies actually operate. This role works closely with Product Leadership, Engineering, Client Experience, Operations, and Sales to deliver solutions that improve customer outcomes while supporting long‑term platform evolution.
Primary Responsibilities
Pharmacy Workflow & Domain Expertise
- Serve as the primary pharmacy subject matter expert within Product
- Bring first‑hand understanding of pharmacy workflows, reimbursement processes, and operational realities into product decisions
- Translate pharmacy operational needs into product capabilities and requirements
- Ensure product decisions align with real‑world pharmacy workflows and customer expectations
- Provide pharmacy domain expertise to Product, Engineering, Client Experience, and Sales teams
Customer & Market Insight
- Conduct customer discovery, Voice of Customer (VOC), and workflow validation activities
- Identify customer pain points, unmet needs, and emerging market opportunities
- Monitor pharmacy industry trends, payer requirements, reimbursement changes, and evolving customer expectations
- Validate product concepts and roadmap priorities with customers and stakeholders
- Represent the voice of the pharmacy customer throughout the product lifecycle
Product Strategy & Roadmap Ownership
- Own and maintain pharmacy‑focused product roadmap priorities
- Develop product requirements and acceptance criteria
- Balance customer needs, business objectives, and technical considerations when prioritizing work
- Partner with Engineering to deliver product capabilities that support both current and future business needs
- Support long‑term platform strategy while addressing immediate customer requirements
Product Delivery & Execution
- Independently manage product initiatives through the full product lifecycle from concept through launch
- Maintain and prioritize product backlogs
- Identify risks, dependencies, and implementation challenges early