Product Manager, EMEA Fire Service

Product Manager, EMEA, Fire Service: responsible for innovation, development, and management of service products within the Fire domain across Europe, Middle East, and Africa (EMEA). Operates global service platforms within the region and builds region‑specific service products using Rapid Closed Loop (RCLP) service design process. Works within Global Service Product Management and partners closely with EMEA domain and leadership teams.

Key Responsibilities

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings in alignment with global standards
• Serves as domain service subject‑matter expert (SME)
• Participates in problem‑solving, kaizen, and VSM events
• Represents regional field and customer voice to global team

Success Measures

• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on‑performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

What We Are Looking For

• Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Proven expertise in the Fire Service domain, serving as a trusted advisor and subject‑matter expert
• Proven track record of bringing new capabilities to market
• Strong project management and execution skills
• Demonstrated ability to lead cross‑functional teams and initiatives
• Proficiency in English, both written and spoken
• Willingness and ability to travel 10–25% of the time

Preferred Qualifications

• Bachelor’s degree in Engineering, Business Administration & Management, or Technology
• Experience working with digital or connected solutions
• Familiarity with Lean methodologies and tools