Product Manager

ABOUT THE ROLE

We are looking for a Product Manager to join the Merchant Services team within InPost's Consumer & Merchant Experiences domain. You will own a product end-to-end — from strategy and roadmap through to delivery and iteration — shaping the way merchants connect with and benefit from InPost's ecosystem. This is a high-ownership, high-impact role. You will define the product vision for your area, drive measurable outcomes, and work at the intersection of technology, business, and customer experience. If you are motivated by building at scale, obsessed with outcomes, and comfortable with ambiguity, this role is for you.

KEY RESPONSIBILITIES

Product Vision & Strategy

Participate actively in shaping the product vision and long-term strategy for Merchant Services within the Consumer & Merchant Experiences domain. Own the full product lifecycle — from ideation and discovery through to delivery, optimisation, and end-of-life decisions.

Roadmap & Prioritisation

Create and own a strategic product roadmap for a cross-functional group of development teams within your scope. Measure performance, maintain a continuous pulse on customers and stakeholders, anticipate bottlenecks, make smart trade-offs, and take acceptable risks to maximise customer and business benefit.

Business Impact

Create, own, execute, and report on Product Metrics— define the metrics that matter and hold yourself and the team accountable. Lead your teams to deliver business impact by launching and iteratively optimising products that improve user experience and generate scalable, measurable gains.

Stakeholder & Cross-Functional Leadership

Partner deeply with stakeholders to understand their businesses and co-develop solutions that supercharge growth, improve marketing efficiency, and increase automation. Build and lead a cross-functional team of engineers and internal partners to envision, build, and deliver products alongside your engineering partner. Autonomously establish and maintain collaborative, trusting relationships with peers; manage more senior stakeholders with the support of your manager. Act as a partner genuinely committed to the needs of the customer/user and the success of the business.

Data-Driven Decision Making

Leverage data to understand risks, impacts, scope, and priorities of business objectives — and enable the team to drive results. Define success metrics and build frameworks to track, report, and act on product performance.

AI-Powered Productivity & Delivery

Apply AI tools and workflows to accelerate product discovery, documentation, prioritisation, and delivery processes. Champion the integration of AI capabilities into product features to enhance merchant and user experiences. Stay current on AI/ML developments and proactively identify opportunities where AI can automate, personalise, or add intelligence to Merchant Services products. Use AI to support backlog management, competitive analysis, user research synthesis, and stakeholder reporting — reducing manual overhead and improving decision quality.