Product Director - Communication & Collaboration (F/M)

Product Director – Communication & Collaboration

LumApps is seeking an experienced Product Director to lead the Communication & Collaboration (C&C) tribe, the core of the LumApps platform focused on creating and distributing engaging content, knowledge management, and real-time collaboration features for thousands of customers and millions of users.

Responsibilities

• Set the tribe strategy & portfolio: Define and maintain a strategic, data‑informed tribe roadmap aligned to company objectives, customer needs, and market trends; make the “why” explicit and measurable.
• Drive execution across multiple teams: Ensure alignment of team‑level roadmaps, sequence bets, manage interdependencies (within and across tribes), and deliver against commitments.
• Be the persona Subject Matter Expert & external voice: Act as the subject‑matter expert for key buyer personas (e.g., Internal Communication and Corporate Communication managers); engage customers, prospects, and GTM teams with a compelling narrative.
• Champion discovery & validation: Institutionalize discovery, experimentation, and evidence‑based decision‑making (qual/quant research, product analytics, market signals).
• Lead and grow PM talent: Mentor and develop product managers; raise the bar on decision quality, prioritization, and backlog/roadmap hygiene.
• Own outcomes & transparency: Define, track, and communicate KPIs/OKRs for the domain (adoption, activation, engagement, satisfaction), and regularly share progress and trade‑offs.
• Align stakeholders & resolve friction: Partner with Engineering, Design, Data, Sales, CS, Marketing, and PX; serve as the escalation point to resolve conflicts and keep delivery unblocked.
• Drive the agentification of core Communication & Collaboration workflows: Focus on AI agents for content creation, real‑time content scoring, and multi‑style rewriting to amplify content quality and reach.

Measurement & Outcomes

• Increased adoption and engagement of Communication & Collaboration use cases across the customer base.
• A clear, data‑informed tribe roadmap that accelerates LumApps’ growth in the intranet and real‑time communication areas.
• Strong cross‑team and cross‑functional collaboration, ensuring the tribe operates effectively, aligns with company priorities, and influences the wider product strategy.

Qualifications

• Proven experience as a Product Director, Head of Product, or Senior Product Manager, leading multiple teams in a B2B SaaS environment.
• A strong balance of strategic vision and execution ability, able to craft long‑term direction while ensuring delivery.
• Demonstrated success in scaling product organizations, with multi‑year experience managing PMs and influencing across functions.
• Deep customer empathy and ability to act as a trusted expert for buyer personas and customer needs.
• Excellent stakeholder management and communication skills, able to build alignment across diverse teams and priorities.
• A track record of driving measurable product adoption, usage, and satisfaction outcomes.
• Strong understanding of go‑to‑market collaboration with Sales, CS, and Marketing.
• Familiarity with modern product discovery frameworks (e.g., continuous discovery habits, dual‑track agile).
• Experience and strong understanding of the Internal Communication, Knowledge Management, and Real‑Time Collaboration domains and use cases in both desk and frontline scenarios, and the competitive landscape.
• Professional proficiency in English (C1 or equivalent).
• AI feature launch & infrastructure expertise: Proven experience launching AI‑powered features (e.g., Agents, LLM‑based copilots, etc.) and a strong understanding of the underlying infrastructure required to scale them (e.g., RAG systems, Agent Hubs, and AI Trust & Governance models).

Bonus Points

• Background in pricing and packaging strategy.
• Public speaking or thought leadership experience as a domain expert in your buyer persona’s field.
• French and/or German business fluency.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.