Principal Engagement Manager
Role Overview
As a Principal Engagement Manager at ServiceNow, you will lead complex ServiceNow implementation programmes that help customers accelerate business outcomes, realise value faster, and support their broader business transformation initiatives.
What You Will Do
Lead large, complex ServiceNow implementation programmes from initiation through successful delivery and value realisation, provide overall programme leadership, direction, and accountability across customer, partner, and ServiceNow delivery teams.
Why It Might Be a Fit
This role requires a strong blend of programme leadership, executive stakeholder management, delivery excellence, commercial awareness, and strategic thinking. You will lead high-performing cross-functional teams through complex ServiceNow engagements, ensuring alignment to customer objectives while driving governance, execution quality, platform adoption, and measurable business value.
Requirements
- 8+ years of progressive experience within a professional services, enterprise software, software implementation, cloud platform, or enterprise technology delivery environment
- Proven experience leading large-scale, complex enterprise software implementation programmes with multiple stakeholders and cross-functional teams
- Strong programme governance, risk management, stakeholder management, and delivery leadership capabilities
- Experience engaging and influencing senior customer stakeholders, including executive and C-suite leaders
- Strong understanding of enterprise software implementation delivery models, cloud platform deployment approaches, and agile delivery practices
- Hands-on experience delivering complex enterprise software or cloud platform implementations using structured implementation methodologies within complex customer environments
- Demonstrated ability to manage ambiguity, solve complex problems, and drive decisions in fast-paced environments
- Experience leveraging AI-enabled tools, automation, or data-driven insights to improve delivery effectiveness, operational efficiency, or customer outcomes
- Excellent communication, facilitation, negotiation, and leadership skills
- Growth mindset with a strong willingness to learn, adapt, and continuously improve
Benefits
- Right to work in the country
- Flexible work arrangements
- Opportunities for growth and development
- Collaborative and inclusive work environment
- Competitive compensation and benefits package