Principal Customer Success Manager (7 Month Fixed Term Contract) (H/F)

Principal Customer Success Manager (7 Month Fixed Term Contract) (H/F)

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This position is based in Paris, France and is a 7‑month fixed‑term contract. As a Principal Customer Success Manager (CSM), you will be a strategic advisor and AI‑savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions through customer advocacy, data‑driven insights, and enablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion

Responsibilities:

• Partner with stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
• Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
• Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
• Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.
• Leverage AI tools like Hiring Assistant and Co-Pilot to guide customers through AI‑assisted search and messaging, and advise on AI optimization of hiring workflows.
• Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
• Partner with internal teams (Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
• Focus on increasing recruiter efficiency and enhancing candidate quality through strategic product usage.

Basic Qualifications

• 7+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Business fluency in English and French.

Preferred Qualifications

• Recruiting or other applicable talent experience.
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges.
• Strong organization, project management, and time‑management skills.
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
• Influential verbal and written communication skills, with expertise in presenting to both small and large audiences.
• Proficient understanding of Sales concepts and Software as a Service.
• Bachelor's degree or equivalent practical experience.

Suggested Skills

• Communication
• Stakeholder Management
• Data‑driven